Interview Engineer facilitating technical interviews on Karat's platform. Evaluating coding skills and enhancing candidate experience with a focus on inclusivity.
About the role
- Genesys Cloud WFM Engineer focusing on configuring, extending, and integrating WFM capabilities. Implementing automation and customization for scalable workforce operations in a global IT services company.
Responsibilities
- Design and implement advanced Genesys Cloud WFM configurations, including forecasting, scheduling logic, and real-time adherence with a focus on scalability and automation
- Develop and maintain custom integrations using Genesys Cloud APIs, web services, and external systems (e.g., HRIS, BI tools, ticketing systems)
- Build automation solutions for WFM processes (e.g., schedule optimization, reporting pipelines, data synchronization)
- Configure and optimize data flows and event-driven processes within Genesys Cloud ecosystem
- Collaborate with engineering and architecture teams to define technical solutions and integration patterns
- Participate in end-to-end implementation lifecycle, including design, development, testing, and deployment
- Troubleshoot and resolve complex technical issues related to WFM configurations and integrations
Requirements
- 5+ years of experience in contact center environments with a strong technical / system configuration focus
- Hands-on experience with Genesys Cloud WFM, including configuration and platform capabilities
- Experience working with Genesys Cloud APIs, SDKs, or similar integration frameworks
- Strong understanding of REST APIs, JSON, webhooks, and system integrations
- Experience with scripting or programming (e.g., JavaScript, Python, or similar)
- Experience designing or supporting WFM-related data models and reporting pipelines
- Familiarity with other WFM platforms such as NICE, Verint, or Alvaria is a plus
- Strong analytical and problem-solving skills with a system-oriented mindset
- Upper-Intermediate English or higher
Benefits
- Culture of relentless performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive pay and benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- ForeverRemote work culture : make the most of the flexibility that comes with remote work.
- Growth mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global impact : collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming multicultural environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social sustainability values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
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