Senior AI Platform Operations Engineer responsible for AI platform reliability and operations at the organization. Ensuring compliance and continuous improvement for AI services and solutions.
About the role
- Sr Software Engineer leading AI Agent Platform design and operation at Motorola Solutions. Focusing on real-time systems for emergency response, collaborating with teams and mentoring engineers.
Responsibilities
- Lead the design and operation of real-time voice AI systems that support human 911 telecommunicators at scale.
- Identify and solve the hardest problems in our stack: low-latency audio, streaming, telephony, LLM orchestration, and human-in-the-loop AI workflows.
- Drive engineering excellence across reliability, availability, security, and performance, defining the standards for the team.
- Collaborate with product, design, and operations leadership to translate ambiguous customer and operational problems into technical strategy.
- Mentor engineers to improve their technical work through reviews, design feedback, and pairing.
- Build and evolve evaluation, testing, and observability frameworks for AI-assisted systems.
- Lead incident response and post-incident reviews, ensuring quality runbooks and on-call health.
Requirements
- 10+ years of experience in Realtime communication systems with deep expertise in Speech-to-Text, Text-to-Speech, Voice Activity Detection and architecting LLM, agentic, or RAG systems in production, including evals and prompt test harnesses at scale.
- Production software engineering experience, with a clear track record of technical leadership.
- Comfort working across backend, infrastructure, AI pipelines, and product surfaces.
- Ability to turn ambiguous product or operational problems into clear technical plans for the team.
- Daily use of AI tools while maintaining high standards for responsible use.
- Strong product judgment with a focus on user experience.
- Experience mentoring engineers effectively.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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