Customer Success Manager owning onboarding, retention, and expansion for Optix clients. Supporting smarter, automated coworking and flex - space operations through CRM and community tools.
About the role
- Client Success Specialist onboarding and supporting agents on myAbode’s Canadian real estate transaction platform. Training users, resolving platform issues, and feeding product improvements.
Responsibilities
- Own onboarding of new brokerage clients end to end, from kickoff through confident platform adoption
- Serve as the first-line inbound support channel across rHome and the Digital Adoption Platform, handling roughly 10 tickets per day
- Resolve questions, problems, and edge cases properly and prevent repeat issues
- Train agents and staff for new and existing clients through live and asynchronous formats
- Build and maintain a training library of SOPs, videos, and manuals
- Test new features in staging before release and identify gaps for product teams
- Bring agent feedback into product decision-making conversations
- Identify recurring ticket patterns and fix root causes in the product, process, or documentation
- Report to the Client Success Team Lead and collaborate with one other specialist
Requirements
- Around 3 years in a customer-facing role where you owned the outcome
- Experience in concierge services, banking or credit card servicing, SaaS support, or client implementation
- Track record of turning bad customer experiences around and preventing recurrence
- Ability to propose solutions and investigate unfamiliar issues using available resources
- Project management instincts and experience running onboarding or implementation projects with several moving parts
- Strong written and verbal communication
- Ability to explain systems to non-technical users and write self-service instructions
- Ability to adapt quickly to shifting priorities
- Qualified applicants must hold appropriate citizenship or documents permitting them to reside and work in Canada
Benefits
- Health, Dental & Vision benefits
- Health Spending Account
- Lifestyle Spending Account
- Fast-paced, growth-oriented environment
- Casual, pet-friendly office
- Fun social events
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Senior Partner Success Manager driving strategic bank partnerships for FISPAN’s embedded banking SaaS. Improving onboarding, adoption, retention, support satisfaction, and partner revenue.
Customer Success Manager guiding merchants and developers through TrackingMore API integrations. Driving adoption, retention, and product feedback for CWILL’s eCommerce tracking suite.
Project Manager delivering Fluency for Imaging implementations for Jacobian, an AI radiology technology company. Coordinating integrations, customer adoption, and go - live delivery across healthcare systems.
Bizdev and partner success manager selling and owning monetization partnerships for BlueThrone, which acquires and scales product - market - fit mobile apps. Negotiating deals, coordinating implementation, and growing partner performance end to end.
Scale Customer Success Manager driving adoption, retention, and expansion for LawVu’s AI - native legal operations platform. Managing remote customer portfolios, digital success programs, renewals, and upsell opportunities across the United States and Canada.
Junior Client Experience Manager retaining and growing Gateway accounts for Capital Economics, which provides independent macroeconomic and thematic insights. Managing renewals, engagement, upsells, and client relationships through CRM and data analysis.
Independent lifestyle and success partner supporting personal development clients through remote coaching programs. Attracting prospective clients via social media within a global, performance - based community.
Customer Success Lead scaling enterprise adoption, retention, and expansion for Ribbon’s voice AI recruiting platform. Building scalable CS processes while managing strategic customers in Toronto’s hybrid environment.
Customer Success Manager guiding enterprise staffing and recruitment firms using Bullhorn’s cloud software. Driving adoption, retention, operational improvements, and strategic outcomes across complex customer portfolios.