Contract Specialist managing low - risk contracts, vendor onboarding, and YPO’s CLM system. Supporting procurement operations remotely across the United States and Canada.
NI
Technical Service Specialist – Fixed Term Contract
Posted last week
About the role
- Technical service specialist providing post-sale technical support for healthcare products via phone, chat, and text. Troubleshooting installations, activations, compatibility, and product inquiries in a structured call center.
Responsibilities
- Provide post-sale technical customer service via phone, online chat, or text
- Respond to a high volume of technical inquiries involving equipment or software installation, activation, troubleshooting, product specifications, and compatibility
- Provide responses based on predetermined scripts and guidance tools
- Recommend products or services, such as warranties, as part of issue resolution
- Learn and apply formal training and foundational professional concepts
- Follow standard problem-solving methodologies and escalate issues to experienced staff
- Contribute as a team member in a structured call center environment
- Support a culture focused on putting the Patient first and continuous improvement
Requirements
- This level is intended for individuals beginning their professional careers or transitioning into a new field
- Candidates are expected to have recently completed formal education or training relevant to the role
- No or limited prior professional experience may be required
- Internships or academic projects may be beneficial
- Ability to learn core concepts, follow structured guidance, and develop skills with support and oversight
- Clear and effective communication with coworkers
- Active listening and ability to provide factual responses
- Ability to recognize and escalate issues or abnormalities to more experienced staff
- Ability to communicate potential delays or issues to leadership in a timely manner
- Teamwork, agility, accountability, and respect
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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