Technical service specialist providing post - sale technical support for healthcare products via phone, chat, and text. Troubleshooting installations, activations, compatibility, and product inquiries in a structured call center.
About the role
- Contract Specialist managing low-risk contracts, vendor onboarding, and YPO’s CLM system. Supporting procurement operations remotely across the United States and Canada.
Responsibilities
- Manage low-risk, low-dollar contracts through the entire contract lifecycle following YPO standards and service requirements
- Administer and maintain the Contract Lifecycle Management software system
- Assist the contract team with writing summaries, information gathering, and obtaining W-8 and W-9 forms from potential vendors
- Ensure all YPO logo agreements are approved by the marketing team
- Maintain contract file storage in accordance with policies and procedures
- Contribute to internal training and education on contract lifecycle and contracting processes
- Manage CLM support tickets, troubleshoot user issues, and escalate when appropriate
- Support CLM system training and provide ongoing guidance to business users
- Support continuous improvement, testing, enhancement, and documentation of CLM workflows and processes
- Provide administrative support to the department as needed
- Provide backup support for the Procurement Specialist when necessary
- Complete ad hoc reports, tasks, and projects as required
Requirements
- 3+ years’ experience in contract administration, procurement or business operations
- Working knowledge of contract principles, terms, and the contract lifecycle
- Exceptional organizational skills and attention to detail, with the ability to manage a high volume of contracts and deadlines
- Strong administrative skills
- Excellent customer and stakeholder service skills, supporting both internal business users and external vendors
- Excellent written and verbal communication skills
- Proficient in Microsoft Office Suite or similar software
- Experience with a contract lifecycle management (CLM) system, including system administration or user support, highly preferred
- Bachelor’s degree or related equivalent work experience
- Ability to work flexible and/or extended hours as needed to accommodate team members and stakeholders in multiple time zones
- Willingness and ability to travel, domestically and internationally, without restrictions, 0–5% per year
- Prolonged periods sitting at a desk and working on a computer
- Ability to maintain discretion and integrity of confidential information
- Ability to prioritize competing opportunities, balance member and internal stakeholder needs with business priorities, manage cross-functional expectations, and clearly articulate decision rationale
- Ability to communicate effectively and develop positive relationships across boundaries
- Ability to work within ambiguity and a frequently changing environment
- Global mindset sensitive to local and international customs and protocols
- Analytical and proactive approach using sound judgment and structured thinking
- Collaborative team-player approach in a highly interactive team environment
- Ability to perform effectively under pressure while maintaining a positive, professional, solutions-oriented approach
Benefits
- Performance-based bonus opportunities
- Remote work flexibility
- Comprehensive rewards package built around wellbeing and growth
- Flexible and/or extended hours as needed to accommodate team members and stakeholders in multiple time zones
- Willingness and ability to travel domestically and internationally, 0–5% per year
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