Technical service specialist providing post - sale technical support for healthcare products via phone, chat, and text. Troubleshooting installations, activations, compatibility, and product inquiries in a structured call center.
About the role
- RTSM Specialist managing clinical trial randomization systems for Worldwide Clinical Trials, a global CRO. Overseeing study design, project delivery, budgets, and clinical trial implementations.
Responsibilities
- Manage successful implementation of assigned RTSM systems or amendments according to client requirements, agreed time and cost frameworks, and company standards
- Provide project management oversight from award through RTSM decommissioning
- Oversee deliverables, timelines, and completion of work to Worldwide SOP standards
- Communicate RTSM project activities to internal and sponsor study teams
- Serve as escalation point of contact for assigned study-related project issues
- Coordinate timely delivery of project communications, including study status reports, meeting agendas and minutes, and project call scheduling
- Travel to Investigator Meetings or other project-related meetings when required
- Manage overall RTSM project budget and ensure accurate vendor work orders
- Manage overall RTSM study design
- Write, review, and approve User Requirements Specifications (URS)
Requirements
- Ability to communicate concisely and effectively in both written and spoken English
- Proficient client-facing skills
- Proficient in the use of common office software
- Self-motivated individual who can positively contribute to a team environment
- High attention to detail
- Ability to prioritize and handle multiple projects simultaneously
- Educated to degree level in a relevant discipline or able to demonstrate equivalent experience
- Minimum 2 years prior RTSM experience
- Minimum 1 year prior project management experience
- Minimum of 5 years experience within CRO /pharma environment
- Contract Research Organization (CRO) or Pharmaceutical experience required
- Familiar with RTSM topics, including RTSM study design, randomization methodologies, and just-in-time drug supply
- Understanding of clinical trials, blinding, patient safety, data integrity and associated regulations
- Proven ability to manage delivery of RTSM solutions deployed in clinical trials
Benefits
- Competitive benefits package depending on location
- Inclusive and equitable workplace
- Transparent compensation and pay equity
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