Field Service Technician installing and maintaining NCR Voyix self - checkout and electromechanical systems for retail customers. Serving an assigned Quebec territory through customer - site service calls and repairs.
About the role
- Field Service Technician maintaining retail self-checkout systems for NCR Voyix, a unified commerce platform for retailers and restaurants. Installing, repairing, and servicing electromechanical equipment across an assigned territory.
Responsibilities
- Perform installations, maintenance, and service calls at customer locations
- Maintain electromechanical equipment, including self-checkout systems, within an assigned territory
- Complete maintenance, repair, preventive maintenance, and system refurbishment work
- Communicate openly, helpfully, and professionally as the first point of contact for customers
- Organize and triage customer requests
- Proactively intervene before issues arise
- Apply formal NCR Voyix training to deliver timely customer solutions
- Serve as a brand ambassador for NCR Voyix
Requirements
- Reside locally within the assigned geographic area
- Authorized to travel to the United States
- At least 18 years of age
- Valid driver’s license with a driving record that meets NCRV fleet requirements
- Computer skills, basic electronics knowledge, and familiarity with certain hardware and operating systems
- Ability to perform the essential functions of the job, with or without reasonable accommodation
- Ability to travel extensively, including driving several hours per day
- Rotating shifts and weekend work
- Flexible schedule, including morning, afternoon, and evening starts and some holidays
- Ability to carry and lift tools, parts, and equipment weighing up to 75 lbs unassisted and up to 150 lbs with assistance
- Ability to bend, squat, walk, stand, sit, reach, work with hands, and repeatedly perform grasping and handling motions
- Preferred: knowledge of high-capacity servers, mainframe computers, and imaging software
- Preferred: A+, CompTIA, or N+ certifications
- Preferred: one year or more of relevant experience
Benefits
- Overtime paid at time-and-a-half
- 7 paid holidays and 6 paid floating days
- Paid vacation – up to 80 hours in the first year
- Retirement savings plan (RRSP) and pension plan
- Company-provided vehicle (business use only)
- Formal training, including virtual and in-person training
- Dedicated trainers, mentors, and coaches
- Diverse and inclusive work environment
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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