About the role

Service Engineering Specialist diagnosing New Flyer transit bus issues, developing repair instructions, and supporting field teams. Coordinating suppliers, testing, and corrective actions for reliable transportation products.

Responsibilities

Determine root cause and corrective action for issues affecting products in service
Work with other departments and suppliers to resolve product issues
Document and release retrofit instructions
Provide general support to field staff
Recommend solutions to problems raised by field staff or customers
Assign Risk Priority Numbers to Field Service Action Reports
Investigate, identify, and resolve product problems of varying difficulty
Document and provide SCANs for supplier issues
Create service instructions and service bulletins for field repairs
Perform field work as needed to determine root cause and corrective action
Answer incoming calls from internal and external customers and field staff
Supply updated information and improvement suggestions to the Technical Publications Department
Stay current with training on pertinent vehicle systems
Resolve customer problems and complaints effectively and promptly
Coordinate tasks to meet schedules, supplier timelines, and customer timelines
Assist with controlled testing of components and installations
Complete special assignments as required

Technical aptitude with a Bachelor of Science in Engineering, Engineering Technology Diploma, or a combination of equivalent education and engineering experience (Mechanical/Manufacturing)
Registered or eligible to be registered as a Professional Engineer or Certified Engineering Technologist
Experience with air brakes, engines, transmissions, and general troubleshooting considered assets
Exceptional customer service experience and problem-solving skills
Strong verbal and written communication skills
Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment
Motivated self-starter with a high level of initiative
Travel up to 10% may be required across Canada and the US

Competitive Wages
A continuous learning environment
Ability to advance your career with a growing company
Employee social committee events, including summer barbecues, holiday festivities, sporting events and tournaments
Ongoing employee development through in-house training initiatives
Tuition subsidies for courses at outside institutions