Product Manager leading the AI Agents Platform at Nextiva. Focus on customer experience through AI - driven solutions and collaboration with cross - functional teams.
About the role
- Lead product vision and development for AI Agents Platform at Nextiva. Drive innovation and engage with enterprise customers to elevate AI capabilities.
Responsibilities
- Define and drive the product vision, strategy, and roadmap for Nextiva’s AI Agent Platform, focusing on scalable, modular agentic solutions.
- Lead and mentor a team of product managers across the AI product portfolio.
- Partner with executive leadership to align AI initiatives with company objectives and market differentiation goals.
- Establish clear success metrics for adoption, engagement, and business impact of AI-driven products.
- Deeply understand the agentic AI ecosystem, including intelligent virtual assistants (IVAs), conversational AI, and multi-agent architectures.
- Identify and prioritize use cases such as payment collection, FAQ support, and transactional agents across communication channels (voice, chat, SMS).
- Collaborate closely with engineering and data science teams to design and deliver robust, high-performing AI agents.
- Stay at the forefront of AI innovation — understanding emerging technologies, tools, and frameworks in the agentic and LLM space.
- Serve as the product liaison between the India-based development teams and the U.S. go-to-market organization.
- Work directly with sales, marketing, and customer success to translate complex AI capabilities into clear value propositions.
- Ensure internal teams are equipped to position, demo, and sell AI agent products effectively.
- Drive collaboration on documentation, enablement, and customer education for AI product launches.
- Engage directly with enterprise customers to understand evolving needs in AI automation and customer experience.
- Act as a customer-facing evangelist for Nextiva’s AI capabilities — participating in client meetings, product demos, and industry events.
- Build strategic relationships with external partners and platforms in the AI ecosystem.
Requirements
- 10+ years of product management experience, with at least 4+ in a leadership capacity overseeing AI, SaaS, or communication platform products.
- Strong understanding of agentic AI systems, LLM orchestration, and enterprise AI deployment.
- Proven success leading cross-functional teams and scaling products in complex, global environments.
- Experience working in customer-facing roles; able to articulate complex technology in simple, outcome-driven narratives.
- Background in UCaaS, CCaaS, or communication-centric software products strongly preferred.
- Excellent communication and leadership skills with the ability to bridge technical and business domains.
- Bachelor’s degree in Computer Science, Engineering, or related field; MBA or advanced degree preferred.
Benefits
- Supplemental health plan available with coverage for prescriptions, paramedical expenses, dental and vision care
- Company paid life and disability coverage
- Flexible Time Off (FTO) for salaried employees, paid holidays
- RRSP employee long-term savings plan with company match
- Employee Assistance Program and comprehensive wellness initiatives
- Access to ongoing learning and development opportunities and career advancement
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