Manulife seeking a Senior Product Owner to enhance digital offerings and improve user experience. Collaborate with teams to drive innovation in digital product management.
About the role
- Product Manager leading the AI Agents Platform at Nextiva. Focus on customer experience through AI-driven solutions and collaboration with cross-functional teams.
Responsibilities
- Define and communicate a clear outcome focused vision and roadmap for Nextiva’s AI Agents Platform, aligning with the company’s customer-first mission and business goals
- Deeply understand our users (business communication platform users, contact center agents, end-customers interacting with AI) and their pain points
- Translate product vision into detailed user personas, stories, and acceptance criteria. Collaborate with UX and engineering to define user flows and technical needs that clearly convey feature value
- Serve as the bridge between technical and business teams. Partner with AI Engineers, Data Scientists, UX, and other Product Managers to ensure seamless integration and alignment. Engage Sales, Marketing, and Support for feedback and launch readiness
- Lead agile development cycles, prioritize the AI Agent backlog, and drive sprint planning and reviews. Continuously refine priorities based on insights and impact
- Define success metrics and test plans. Oversee beta programs and use data-driven feedback to ensure features meet real-world needs and deliver measurable outcomes
- Drive GTM strategy with Product Marketing. Create value propositions, enablement materials, and coordinate internal and external communications to maximize adoption
- Obsess over adoption metrics and Track KPIs like usage, automation success, and satisfaction. Gather feedback and iterate on features to enhance usability, performance, and customer value
- Align product outcomes with business goals (e.g., efficiency, retention). Monitor competitors and AI trends to refine strategy and maintain a competitive edge
- Evangelize the AI product vision across teams and leadership. Communicate plans and results clearly, mentor peers, and champion ethical, customer-centric AI practices
Requirements
- Bachelor’s in Business, Computer Science, Engineering, or related field required; a Master’s or MBA is a plus
- 5+ years in product management for SaaS/software, ideally with AI/ML products. Full lifecycle ownership from concept to launch
- Familiarity with customer experience, contact center, or unified communications is highly valuable. Awareness of AI-powered CX/CCaaS competitors is a plus
- Strong grasp of AI concepts (e.g., NLP, LLMs, speech recognition). Able to discuss APIs, data pipelines, and technical trade-offs with engineering
- Strong UX sensibility, especially for conversational interfaces. Able to translate user feedback into intuitive, impactful features
- Excellent communicator across technical and executive audiences. Proven ability to lead cross-functional teams without direct authority
- Skilled in Agile/Scrum, backlog management, sprint planning, and tools like Jira or Azure DevOps
- Understanding of SaaS metrics and ROI analysis. Entrepreneurial mindset with a focus on impact and adaptability
Benefits
- Supplemental health plan available with coverage for prescriptions, paramedical expenses, dental and vision care
- Company paid life and disability coverage
- Flexible Time Off (FTO) for salaried employees, paid holidays
- RRSP employee long-term savings plan with company match
- Employee Assistance Program and comprehensive wellness initiatives
- Access to ongoing learning and development opportunities and career advancement
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