Senior Product Manager owning provider experience and clinical operations products at Maple, Canada’s on - demand healthcare platform. Driving scalable workflows and AI - enabled care delivery improvements.
About the role
- Product Manager responsible for growing the Queue product to drive recurring revenue for retail clients. Collaborating with international brands to align product vision and strategy.
Responsibilities
- Your main mission is to evolve our new product, Queue, into a strategic offering that generates more than 25% of our recurring revenue
- Present and contextualize the roadmap to large international brands to align their strategic needs with our product vision
- Align product strategy with Marketing, Support, and Sales to support business objectives and maximize our impact on Mid-Market and Enterprise segments
- Lead a squad of developers and QA to prioritize and rapidly deliver high-impact features that drive our business outcomes, especially for Enterprise clients using our Core products
- Define, structure, and maintain the product roadmap, prioritizing based on business value, expected outcomes, and technical constraints
- Work in Agile/Scrum mode: participate in ceremonies, clarify requirements, and ensure smooth communication across all teams
- Analyze data (Metabase, Amplitude, internal dashboards) to make informed decisions and measure performance
- Gather the voice of the customer (support, interviews, direct feedback) to ensure product changes meet real user needs
- Manage dependencies and technical constraints with a basic understanding of the technological context
Requirements
- 3+ years of experience as a Product Manager in a B2B SaaS environment
- Proficiency with Agile/Scrum methodologies and regular use of tools such as JIRA, Figma, and Notion
- Solution-oriented mindset: ability to manage expectations, say no when necessary, and solve complex problems
- Strong product prioritization skills: frameworks, outcome-focused roadmaps, and time-to-market optimization
- Customer-centric approach: conducting interviews, analyzing pain points, and actively incorporating feedback
- Data-driven decision-making: understanding dashboards and basic knowledge of SQL
- Excellent communication skills in French and English, both written and verbal; comfortable working across francophone and anglophone teams
- Comfortable working with large Enterprise organizations and their processes
- Experience in retail, e-commerce, or other B2B digital technology
- Experience with AI (agents, prototypes, or integrations)
Benefits
- Generous vacation policy
- Company-wide shutdown from December 25 to January 1
- 2 personal days + unlimited sick leave
- Group benefits
- $300 allowance to upgrade your home office
- Flexible working hours
- Hybrid work model (on-site and remote, depending on the role)
- Dynamic work environment
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