LP
Senior Product Manager
LinkedIn Recruiter Post
Senior Product Manager needed for a 6 - month contract in downtown Vancouver with retail and data analytics experience. Onsite 4 days/week.
About the role
- Strategic, hands-on Product Manager leading Omnichannel CX platform at Nextiva. Drive vision and execution for next-generation shared inbox and digital channel integrations.
Responsibilities
- Define the long-term product strategy for Omnichannel CX capabilities, ensuring unified customer engagement across voice and digital messaging
- Drive the dual-inbox vision: transforming shared inbox for team collaboration and personal inbox for individual agent efficiency
- Embed voice-of-customer insights and competitive intelligence in every decision
- Translate strategy into a data-informed roadmap prioritizing high-impact features
- Design seamless experiences across digital channels with consistent inbox paradigms
Requirements
- 6+ years in SaaS Product Management, including 3+ years leading enterprise-grade contact center, omnichannel communications, or CX platform products
- Proven success delivering ticketing systems, shared/personal inbox platforms, or omnichannel engagement tools at scale
- Deep expertise in digital channel integrations (social media APIs, messaging platforms, SMS/MMS, video platforms)
- Strong analytical mindset for instrumentation and data-driven prioritization decisions
- Bachelor's degree in Engineering, Computer Science, Business, or related field; MBA a plus
- Comfortable with occasional travel and distributed team collaboration
Benefits
- Supplemental health plan available with coverage for prescriptions, paramedical expenses, dental and vision care
- Company paid life and disability coverage
- Flexible Time Off (FTO) for salaried employees, paid holidays
- RRSP employee long-term savings plan with company match
- Employee Assistance Program and comprehensive wellness initiatives
- Access to ongoing learning and development opportunities and career advancement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
AI/ML Product Manager leading AI/ML product strategy and roadmap at Vanguard. Collaborating with diverse teams to deliver impactful solutions for clients.
Product Owner for cloud - based information management systems at Soutron Global. Collaborating with product teams to develop features that help preserve archival collections.
Senior Product Manager at Chess.com shaping AI/ML initiatives for chess products. Expanding the role of AI in various applications and driving product success with engineering teams.
Senior Product Manager at Movable Ink developing and driving adoption of integrations with technology partners. Collaborating with engineering and sales teams to unlock new customer touchpoints.
Lead product initiatives at Caseware, a Canadian fintech innovator in accounting software. Drive execution, collaborate across teams, and embrace complex problem - solving in tech - focused role.
Director of Product for Data & Intelligence leading Acquia's Data Product Team. Transforming data assets into a unified, AI - ready ecosystem for operational intelligence.
Forward Deployed Product Manager at Siena, managing AI agents for customer experience transformation. Engaging with strategic accounts and improving platform capabilities through insights and outcomes.
A(
Product Manager II delivering detailed product strategy and managing backlog for public safety communication systems. Collaborating with cross - functional teams to enhance community safety technology.
Product Owner leading development of user - centric software solutions in healthcare. Collaborating with cross - functional teams to drive innovation and improve patient care.