Sr. Support Tools Product Manager at Samsara, responsible for driving strategy and impacting support experience across multiple tools. Leading cross - team efforts to enhance sales technology stack.
About the role
- Strategic, hands-on Product Manager leading Omnichannel CX platform at Nextiva. Drive vision and execution for next-generation shared inbox and digital channel integrations.
Responsibilities
- Define the long-term product strategy for Omnichannel CX capabilities, ensuring unified customer engagement across voice and digital messaging
- Drive the dual-inbox vision: transforming shared inbox for team collaboration and personal inbox for individual agent efficiency
- Embed voice-of-customer insights and competitive intelligence in every decision
- Translate strategy into a data-informed roadmap prioritizing high-impact features
- Design seamless experiences across digital channels with consistent inbox paradigms
Requirements
- 6+ years in SaaS Product Management, including 3+ years leading enterprise-grade contact center, omnichannel communications, or CX platform products
- Proven success delivering ticketing systems, shared/personal inbox platforms, or omnichannel engagement tools at scale
- Deep expertise in digital channel integrations (social media APIs, messaging platforms, SMS/MMS, video platforms)
- Strong analytical mindset for instrumentation and data-driven prioritization decisions
- Bachelor's degree in Engineering, Computer Science, Business, or related field; MBA a plus
- Comfortable with occasional travel and distributed team collaboration
Benefits
- Supplemental health plan available with coverage for prescriptions, paramedical expenses, dental and vision care
- Company paid life and disability coverage
- Flexible Time Off (FTO) for salaried employees, paid holidays
- RRSP employee long-term savings plan with company match
- Employee Assistance Program and comprehensive wellness initiatives
- Access to ongoing learning and development opportunities and career advancement
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