Product Manager owning automotive information products from ideation through optimization at CARFAX Canada. Leading customer research, data - driven roadmaps, user stories, and go - to - market delivery.
About the role
- Senior Product Manager leading the expansion of Merchant Central to Canada and beyond. Responsible for integrating payment solutions and market entry strategies.
Responsibilities
- Own the international expansion roadmap for Merchant Central, phased by market: Canada first, then UK/EU, then determine what comes next.
- Lead the integration of new strategic processors into Merchant Central from end to end—partner with Engineering on API specs, boarding flows, processor-specific configurations, local payment methods, and reconciliation
- Research and document market requirements for each new geography: local payment methods, regulatory constraints, currency, language (ex French for Quebec), data residency, and compliance frameworks
- Write detailed user stories, acceptance criteria, and bug reports for the delivery team—you own delivery and strategy
- Manage the product backlog: groom, prioritize, and sequence work to keep the team moving with clarity on scope and dependencies
- Run or actively participate in sprint ceremonies: planning, review, retrospectives; own delivery visibility for your roadmap
- Define the go-to-market approach for each market launch: positioning, partner messaging, launch readiness checklist, and sales/channel enablement
- Partner with Product Marketing to develop external-facing content and messaging for new geographies—you understand what makes Canada (or the UK) different and you help us say it clearly
- Build competitive intelligence for each target market: who are the incumbents, what do ISOs and ISVs expect, and where does NMI have a differentiated angle
- Partner with Legal, Compliance, and Finance on local licensing, data privacy (PIPEDA in Canada, GDPR in EU), tax treatment, and operational requirements
- Define and track success metrics for each market launch: partner adoption, merchant volume, onboarding completion rates, and product utilization by geo
- Use AI tools actively—market research, requirement synthesis, competitive analysis, documentation drafting—and bring that speed to your workflow
Requirements
- 5+ years in product management with at least 3 years in payments, fintech, or B2B SaaS
- Demonstrated experience taking a product into a new market or geography—you've done the research, built the requirements, and seen a market launch through to adoption
- Hands-on product owner experience: you write user stories and acceptance criteria (or use AI to do so), manage Jira backlogs, and stay close to engineering through delivery
- Strong understanding of payment localization: local payment methods, processor integrations, currency handling, regulatory compliance, and operational differences by market
- GTM instincts: you've supported or led a product launch in a new market, contributed to positioning or messaging, and understand what it takes to enable a sales or channel team in an unfamiliar geography
- Comfort operating in ambiguity—this market and this roadmap are being built; you don't need a finished blueprint to start
- Data-driven: you define success metrics before you build and you use data to evaluate what's working
- Excellent written communicator: your stories are clear, your requirements leave no room for interpretation, and your stakeholder updates are concise
- Fluent with AI tools for product work—market research, spec drafting, synthesis, analysis
Benefits
- A remote first culture!
- Competitive compensation and benefits
- Personal growth and advancement opportunities
- Flex PTO & dedicated sick time
- 13 Paid Holidays
- Health, Dental and Vision Insurance
- Life, ADD, Short-term and Long-term Disability insurance
- 401k matching up to 4% after two months of service
- Flexible Spending Account
- Gym membership discount
- Paid Parental Leave
- Company volunteer days
- Employee referral program
- Bonusly colleague recognition
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