Analytics Engineer – Customer Journey

Posted 2 weeks ago

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About the role

  • As a Data Scientist at Noibu, you'll develop data products to improve the customer journey. Collaborate with sales and marketing teams while advocating for data quality and performance.

Responsibilities

  • Own the end-to-end development of customer-focused data products that help Noibu teams understand and improve the customer journey.
  • Translate business questions from Go-To-Market (Sales, Marketing and CS) and Product partners into clear requirements.
  • Explore product usage and feedback data and turn findings into dashboards, reports, and recommendations that support better decisions across Sales, Marketing, Customer Success, Finance, and Product.
  • Advocate for data quality and performance as you shape the long-term analytics strategy around our customers and their lifecycle.
  • Build relationships with technical and non-technical stakeholders to understand data structures and business priorities.
  • Hold teams accountable to measurable impact, enabling them to identify and target their most effective levers to improve the business

Requirements

  • 4+ years of relevant industry experience at a high-growth startup, or scrappy team at a larger company
  • Strong SQL skills and proficiency in at least one programming language (e.g., Python, Scala)
  • Hands-on experience with cloud data platforms (e.g., Snowflake, BigQuery, Redshift)
  • Skill in designing and building business intelligence dashboards (such as in Tableau) that are maintainable, scalable, and aligned to stakeholder needs.
  • Experience in analytics roles focused on SaaS products, including analyzing product usage, customer journeys, and lifecycle stages.
  • Experience collaborating with cross-functional partners, including Customer Success, Product, Marketing, Sales, and Finance.
  • Familiarity with data orchestration and transformation tools (e.g., Airflow, Dagster, dbt)
  • Proven experience integrating multiple systems and pipelines to enable end-to-end data flow and create a unified, reliable data view.

Benefits

  • Unlimited Time Off & Flexible Working Style
  • Benefits from Day 1
  • Monthly Company-Wide & Team-Specific Socials
  • Frequent post-work Happy Hours
  • Annual Holiday Party

Job type

Full Time

Experience level

Mid levelSenior

Salary

CA$90,000 - CA$130,000 per year

Degree requirement

Bachelor's Degree

Tech skills

AirflowAmazon RedshiftBigQueryCloudPythonScalaSQLTableauGo

Location requirements

HybridOttawaCanada

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