Technical Support Specialist providing first line technical support for QuidelOrtho products and services. Handling customer complaints and troubleshooting issues for laboratory settings using strong analytical skills.
About the role
- Support Engineer on Noibu's Customer Success team providing technical support to customers. Required to have technical expertise and experience with ecommerce technologies.
Responsibilities
- Be a key source of knowledge on the Noibu platform
- Own merchant support cases from creation to final resolution
- Build, document, and continuously improve support processes
- Own and administer core support tools
- Own and report on support SLAs
- Be an internal product advocate
- Collaborate with peers and cross-functional teams
- Act as a subject matter expert
Requirements
- 2+ years of experience in a technical or engineering support role
- Strong technical knowledge and hands-on experience troubleshooting APIs and web-stack technologies
- Experience with Postman, HTML/CSS, JavaScript, Java, SQL, or PHP
- Proven track record of building and owning support processes
- Hands-on experience administering and optimizing support tooling
- Proficient with data and analytics tools such as Metabase and Mixpanel
- Experience working directly with merchants or customers in a technical support role
- Strong verbal and written communication skills
- Self-driven and accountable
- Ability to thrive in ambiguous, fast-moving environments
- STEM degree preferred but not required
Benefits
- Unlimited Time Off & Flexible Working Style
- Benefits from Day 1
- Monthly Company-Wide & Team-Specific Socials
- Frequent post-work Happy Hours
- Annual Holiday Party
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