UX Designer responsible for designing customer experiences across web and mobile applications for Odd Bunch's grocery service. Collaborating with a design team to enhance and validate user journeys and conversion flows.
Responsibilities
Map and design the full user experience across the web (storefront, product and menu pages, landing pages, cart, and checkout) and extend into customer-facing apps
Design the UX of the conversion experience: map the funnel from landing through signup, checkout, and new-subscriber activation, diagnose friction, and design flows that lift conversion
Design the UX of the logged-in subscriber experience, including account and box-management flows such as pause, skip, swap, and customize that drive retention
Ground design decisions in customer research and insight: synthesize research, behavioral data, and product-strategy input into flows and requirements, and run targeted usability testing to validate direction
Produce information architecture, user journeys, wireframes, and interactive prototypes that validate direction before visual design begins
Define interaction patterns, states, and logic, and hand off clear, well-documented specs to the UI Designer for visual execution and to engineering for build
Build the components that the code calls and recalibrate them ahead of implementation into any Shopify theme, partnering with the Product Designer to get work live, deployable, and performant
Support design experimentation: form flow-level hypotheses, design the A/B and multivariate tests, and read results to inform the next iteration, with the Product Designer owning overall experimentation strategy and campaign management
Use analytics and behavioral data such as funnel analytics, session recordings, and heatmaps to surface opportunities and measure the impact of design work
Hold a high bar for usability and accessibility across all surfaces, with a mobile-first approach
Help shape new product surfaces from concept, such as the OB Flash app, contributing to product direction rather than execution alone
Plan ahead of the calendar by mapping campaign and seasonal moments in advance, across Canada and the US, and designing proper experiences for them rather than one-off pages
Design for scale across markets (Canada, the US, and Australia) with consistent UX patterns that feed one shared system and adapt to regional needs
Feed the design system with validated flows, patterns, and interaction specs, partnering with the UI Designer who builds and maintains the components
Requirements
Approximately 3 to 5 years in UX or product design, ideally with ecommerce or DTC exposure
A portfolio demonstrating strong UX craft (information architecture, flows, prototyping, and research) alongside measurable impact on business outcomes such as conversion and retention
Comfortable running lightweight usability testing and turning research and behavioral data into design decisions
A genuine testing and experimentation mindset, comfortable being wrong and iterating quickly
Fluency in Figma as the primary design environment, including prototyping
Curiosity, drive, and a real interest in building a world-class global brand that its customers and community value
Bonus: Experience contributing validated flows and interaction patterns into a shared design system
Proficiency with agentic coding, web-design architecture, and Figma design systems
Familiarity with Shopify, CRO tooling, and analytics such as funnel analytics, session recording, and heatmaps
Benefits
Health plan available after 6 months
Remote or hybrid work with a flexible schedule
Free grocery plan
Paid Time Off (PTO) of 15 days
Strong potential for growth within the company
Compensation based on experience and qualifications
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