Client Service Manager II enhancing pharmacy operations and supporting pharmacy clients at TELUS Health. Collaborating with internal teams and delivering innovative pharmacy solutions for better patient care.
About the role
- IT & AI Solutions Engineer supporting day-to-day IT operations at O'Dell HVAC Group. Designing AI-driven solutions to enhance business performance while collaborating with cross-functional teams.
Responsibilities
- Identify and implement AI and automation solutions that improve operational efficiency across departments
- Partner with business leaders to translate operational challenges into practical, technology-enabled solutions
- Ensure all systems and solutions are secure, well-documented, and aligned with company standards
- Support employee onboarding, offboarding, and role changes, including system access and equipment setup
- Assist with business systems support (e.g., ERP/CRM platforms), including troubleshooting, testing, and process improvements
- Support infrastructure and technical projects such as hardware rollouts, office expansions, and system implementations
- Proactively improve IT operations by reducing recurring issues through automation, self-service tools, and documentation
- Provide Tier 1 and Tier 2 IT support across office locations, including Microsoft 365, devices, and core systems
- Manage the full lifecycle of AI initiatives, from concept and pilot through to deployment and user adoption
- Design, build, and maintain AI tools, workflows, and decision-support solutions using platforms such as Microsoft Copilot, Power Automate, and Azure AI
- Other responsibilities as assigned.
Requirements
- Post-secondary education in Computer Science or a related program
- Experience supporting Microsoft 365 and end-user technologies
- Exposure to automation tools or AI platforms such as Microsoft Copilot, Power Automate, or similar technologies
- Minimum one to two (1–2) years of experience in an IT helpdesk or technical support role
- Ability to communicate effectively with both technical and non-technical stakeholders
- High attention to detail and strong organizational skills
- A proactive mindset with a willingness to learn and continuously develop new technical skills
- Excellent written and verbal communication skills
- Experience working with ticketing systems and prioritizing IT requests
- Strong problem-solving skills with the ability to adapt in a fast-paced environment
- Familiarity with ERP or CRM systems (e.g., NetSuite) considered an asset.
Benefits
- Competitive Salary & Profit Sharing – We recognize and reward contributions to our success.
- Comprehensive Benefits, Health Spending Account, & RRSP Plan – We invest in your well-being and future.
- Professional Development – We support continuous learning and career growth for all roles.
- Company-Wide Holiday Shutdown – Enjoy paid time off during the holiday season.
- Summer Fridays! – Wrap up early on summer afternoons!
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