Solutions Engineering Manager leading pre - sales teams for 1Password’s identity security and SaaS access platform. Supporting commercial customers and channel partners across the US and Canada.
About the role
- IT & AI Solutions Engineer supporting day-to-day IT operations at O'Dell HVAC Group. Designing AI-driven solutions to enhance business performance while collaborating with cross-functional teams.
Responsibilities
- Identify and implement AI and automation solutions that improve operational efficiency across departments
- Partner with business leaders to translate operational challenges into practical, technology-enabled solutions
- Ensure all systems and solutions are secure, well-documented, and aligned with company standards
- Support employee onboarding, offboarding, and role changes, including system access and equipment setup
- Assist with business systems support (e.g., ERP/CRM platforms), including troubleshooting, testing, and process improvements
- Support infrastructure and technical projects such as hardware rollouts, office expansions, and system implementations
- Proactively improve IT operations by reducing recurring issues through automation, self-service tools, and documentation
- Provide Tier 1 and Tier 2 IT support across office locations, including Microsoft 365, devices, and core systems
- Manage the full lifecycle of AI initiatives, from concept and pilot through to deployment and user adoption
- Design, build, and maintain AI tools, workflows, and decision-support solutions using platforms such as Microsoft Copilot, Power Automate, and Azure AI
- Other responsibilities as assigned.
Requirements
- Post-secondary education in Computer Science or a related program
- Experience supporting Microsoft 365 and end-user technologies
- Exposure to automation tools or AI platforms such as Microsoft Copilot, Power Automate, or similar technologies
- Minimum one to two (1–2) years of experience in an IT helpdesk or technical support role
- Ability to communicate effectively with both technical and non-technical stakeholders
- High attention to detail and strong organizational skills
- A proactive mindset with a willingness to learn and continuously develop new technical skills
- Excellent written and verbal communication skills
- Experience working with ticketing systems and prioritizing IT requests
- Strong problem-solving skills with the ability to adapt in a fast-paced environment
- Familiarity with ERP or CRM systems (e.g., NetSuite) considered an asset.
Benefits
- Competitive Salary & Profit Sharing – We recognize and reward contributions to our success.
- Comprehensive Benefits, Health Spending Account, & RRSP Plan – We invest in your well-being and future.
- Professional Development – We support continuous learning and career growth for all roles.
- Company-Wide Holiday Shutdown – Enjoy paid time off during the holiday season.
- Summer Fridays! – Wrap up early on summer afternoons!
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Tech Platform Lead architecting Collabria’s Azure, API, integration and digital platforms for Desjardins, North America’s largest cooperative financial group. Leading governance, incidents, delivery support and supplier technology decisions.
Senior Solutions Architect helping Upsun’s cloud application platform customers adopt AI - native workflows. Designing integrations, proving implementations, and shaping reusable deployment patterns.
Security solutions architect driving integrated cybersecurity platform sales for Softchoice, an IT solutions provider. Advising executives and orchestrating partners to deliver measurable security outcomes.
Tech Platform Lead architecting Azure, API, and infrastructure platforms for Desjardins’ cooperative financial services. Governing enterprise technology, incidents, suppliers, security, and operational readiness.
GEO Solutions Consultant helping Uberall clients improve AI search visibility through audits, demos, and consulting. Translating SEO expertise into sales and measurable marketing outcomes.
Advertising Solutions Manager driving Postmedia’s Digital Marketing Solutions portfolio growth. Shaping vendor partnerships, revenue strategy, sales enablement, and go - to - market execution for Canadian advertisers.
Architecte de solutions marketing chez GHD, concevant des solutions mondiales d’IA, d’automatisation et de données. Modernisation des processus marketing et accompagnement de l’adoption à grande échelle.
Team Lead guiding payment integrations and technical solutions at Euna Solutions, a cloud software provider for public - sector organizations. Leading consultants, implementations, APIs, and customer success.
AI Solutions Engineer building agentic automations for CSC Generation, an AI - native holding company transforming omnichannel retail brands. Connecting APIs, marketing platforms, and data workflows to reduce manual work across its multi - brand portfolio.