Senior Solutions Engineer helping Grafana Labs sell its open - source observability platform in Canada. Leading technical customer engagements, presentations, evaluations, and Sales partnerships.
About the role
- Solutions Engineer providing technical coordination and support for OP Stack partners and guiding integrations. Working remotely for a leading blockchain infrastructure provider.
Responsibilities
- Partner integration & upgrade stewardship
- Own technical coordination for chain integrations, upgrades, and migrations across partner chains
- Define and guide partners through upgrade and integration readiness paths
- Coordinate timelines, dependencies, and expectations across internal teams and external partners
- Partner-facing technical support & triage
- Serve as the primary technical point of contact for OP Stack partners post-launch
- Provide high-signal guidance on OP Stack architecture, configuration, and operational excellence
- Triage partner issues and route them to the appropriate internal engineering stakeholders
- Cross-functional facilitation
- Act as connective tissue between engineering, product, governance, partnerships, and growth teams
- Translate complex technical changes into partner-ready guidance and communication
- Represent partner constraints and operational realities during planning, releases, and upgrades
- Drive clarity and accountability when ownership spans multiple teams
- Documentation, enablement & ecosystem signal
- Produce partner-ready technical documentation, guides, and templates
- Create and maintain upgrade playbooks, SOPs, and readiness checklists
- Improve consistency, discoverability, and reuse of partner knowledge
- Route structured feedback on adoption blockers and ecosystem risk to product and engineering
Requirements
- Past programming or engineering experience
- Strong technical foundation in blockchains and experience with Solidity
- Experience guiding partners through integrations, upgrades, and operational changes in production environments
- Ability to provide high-signal guidance on system architecture, configuration, and operational best practices
- Experience supporting customers or partners in a post-sales technical role (e.g. Solutions Engineering, Solutions Architecture, Technical Account Management, Integration Engineering, or similar)
- Comfortable serving as the primary technical point of contact for external partners
- Strong judgement in technical triage, prioritization, and escalation
- Ability to translate complex technical concepts into clear, partner-ready guidance
- Strong written communication skills, with experience producing technical documentation, playbooks, or runbooks
- Proven ability to coordinate across multiple internal teams and external stakeholders without direct authority
- Ability to represent partner constraints and operational realities in internal planning and execution.
Benefits
- Competitive compensation
- Fully paid medical, dental, and vision
- 4% 401K match
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