Manufacturing Operator producing bulk pharmaceutical and cosmetic products for Galderma’s dermatology business. Operating automated equipment while following cGMP, safety, and production procedures.
About the role
- Support Delivery Lead scaling OpenAI’s enterprise AI customer support engineering team. Building 24x7 global support operations and resolving complex technical issues with Engineering.
Responsibilities
- Build and lead a team of technical and troubleshooting experts serving as the last line of defense before core Engineering
- Partner with Engineering and customer teams to develop systems for resolving escalated issues
- Engage senior internal or customer leaders and coordinate resources across multiple teams
- Operationalize learnings from customer issues at scale
- Iterate on internal processes with Engineering, Go-to-Market, and vendor partners
- Influence product roadmaps and improve the overall customer support experience
- Manage team scaling and operations to deliver global 24x7 coverage
- Build strong customer relationships and ensure application success
- Ensure the team assists broadly beyond its core remit
- Contribute to Support’s broader leadership team and organization-wide initiatives
Requirements
- 6+ years of experience leading and managing technical support engineering or software engineering teams
- 10+ years of experience in technical support engineering or software engineering
- Experience in high-scale or fast-paced environments
- Experience leading highly skilled engineering teams
- Ability to empower senior individual contributors while setting clear technical and operational direction
- Deep technical experience in application development or infrastructure
- Strong understanding of operational systems and customer reliability
- Proven ability to influence engineering and product roadmaps through support-driven insights
- Automation-first approach with a track record of implementing scalable support tooling or processes
- Ability to balance strategic leadership with technical detail in ambiguous environments
- Experience building trust with strategic accounts during critical issues or transformation
- Mission-driven, collaborative, high-integrity, and humble approach
Benefits
- 24x7 technical coverage globally, including holidays and weekends based on business needs
- Reasonable accommodations for applicants with disabilities
- Immigration and sponsorship support may be provided based on individual circumstances
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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