Ontario Health lead advancing French - language healthcare access and equity across Eastern Ontario. Managing Francophone engagement, compliance, planning, and regional health - system initiatives.
About the role
- Coordonnateur bilingue soutenant les concessionnaires et les ventes chez OPENLANE, entreprise technologique de remarketing automobile. Gestion des comptes, logistique d'encans et opérations CRM.
Responsibilities
- Oversee the day-to-day operations of projects and manage VIP dealer accounts to ensure they achieve performance targets.
- Manage auction-day tasks, including lane setup, vehicle signaling, and run-number reservations.
- Assist with the prompt resolution of If Bids.
- Facilitate the process of issuing checks to sellers.
- Ensure that all reserve prices and declarations are accurate.
- Serve as a liaison between the Sales, Dealer Registration, and Accounting departments.
- Work with the Sales team to market inventory.
- Facilitate dealer memberships and account updates.
- Monitor on-site inventory and make sales recommendations.
- Track local competition and suggest competitive strategies.
- Provide feedback to management to improve the customer experience.
- Perform clerical and numerical data-processing tasks.
- Use OPENLANE’s CRM to log calls and generate reports.
- Train customers on how to use the systems.
Requirements
- High school diploma or an equivalent combination of experience and training.
- 2–3 years of relevant experience in a customer service or administrative support role.
- Technologically proficient, with strong knowledge of Google Workspace.
- Excellent interpersonal skills, including effective communication, enthusiasm, persuasiveness, and a personable approach.
- Previous experience in automotive remarketing.
- Experience with sales management and tracking tools (CRM), particularly Salesforce, with a strong focus on data accuracy.
- Knowledge of AMS, VTrace, and other OPENLANE-specific platforms.
- Demonstrated ability to learn, retain, and clearly explain technical product information.
- Bilingual in French and English, with regular interactions with customers, managers, and colleagues in Quebec, other provinces, and internationally.
Benefits
- Competitive salary
- Medical, dental, and vision benefits, with employer contributions to a Health Spending Account (U.S.) and Flexible Spending Account options (U.S.)
- 401(k) plan (U.S.) or RRSP (Canada) with company matching contributions, vested immediately
- Paid vacation, personal days, and sick leave
- Paid maternity and paternity leave (U.S.)
- Employer-paid short-term disability, long-term disability, life, and accidental death and dismemberment insurance (U.S.)
- Comprehensive Employee Assistance Program
- Employer-paid “Leap into Service” volunteer day
- Tuition reimbursement for eligible programs
- Opportunities to expand your skills and share your knowledge within a publicly traded global organization
- Company culture focused on internal promotions, diverse career paths, and meaningful professional growth
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