About the role

Coordonnateur bilingue soutenant les concessionnaires et les ventes chez OPENLANE, entreprise technologique de remarketing automobile. Gestion des comptes, logistique d'encans et opérations CRM.

Responsibilities

Oversee the day-to-day operations of projects and manage VIP dealer accounts to ensure they achieve performance targets.
Manage auction-day tasks, including lane setup, vehicle signaling, and run-number reservations.
Assist with the prompt resolution of If Bids.
Facilitate the process of issuing checks to sellers.
Ensure that all reserve prices and declarations are accurate.
Serve as a liaison between the Sales, Dealer Registration, and Accounting departments.
Work with the Sales team to market inventory.
Facilitate dealer memberships and account updates.
Monitor on-site inventory and make sales recommendations.
Track local competition and suggest competitive strategies.
Provide feedback to management to improve the customer experience.
Perform clerical and numerical data-processing tasks.
Use OPENLANE’s CRM to log calls and generate reports.
Train customers on how to use the systems.

High school diploma or an equivalent combination of experience and training.
2–3 years of relevant experience in a customer service or administrative support role.
Technologically proficient, with strong knowledge of Google Workspace.
Excellent interpersonal skills, including effective communication, enthusiasm, persuasiveness, and a personable approach.
Previous experience in automotive remarketing.
Experience with sales management and tracking tools (CRM), particularly Salesforce, with a strong focus on data accuracy.
Knowledge of AMS, VTrace, and other OPENLANE-specific platforms.
Demonstrated ability to learn, retain, and clearly explain technical product information.
Bilingual in French and English, with regular interactions with customers, managers, and colleagues in Quebec, other provinces, and internationally.

Competitive salary
Medical, dental, and vision benefits, with employer contributions to a Health Spending Account (U.S.) and Flexible Spending Account options (U.S.)
401(k) plan (U.S.) or RRSP (Canada) with company matching contributions, vested immediately
Paid vacation, personal days, and sick leave
Paid maternity and paternity leave (U.S.)
Employer-paid short-term disability, long-term disability, life, and accidental death and dismemberment insurance (U.S.)
Comprehensive Employee Assistance Program
Employer-paid “Leap into Service” volunteer day
Tuition reimbursement for eligible programs
Opportunities to expand your skills and share your knowledge within a publicly traded global organization
Company culture focused on internal promotions, diverse career paths, and meaningful professional growth