Field engineer responsible for upgrading radio communication systems and providing technical support to clients across Canada. Leading presentations and ensuring system integrity during upgrades.
About the role
- Systems Analyst analyzing applications and workflows for Optiom, a specialty insurance MGA. Collaborating with technical and delivery teams to ensure clear documentation and accurate requirements.
Responsibilities
- Work closely alongside the Technical Integrations Manager to analyze applications, workflows, and cross-system dependencies.
- Partner with the Delivery Operations Analyst to ensure work items are complete, accurate, and ready for execution.
- Create documentation when it doesn’t exist and clarify system behaviour.
- Manage the analytical capability that sits between business operations and technical delivery teams.
- Ensure clear system documentation and accurate requirements are met for a growing application landscape.
Requirements
- 3+ years of experience in systems analysis, business systems analysis, or application support analysis in a business or technology environment.
- Demonstrated ability to document requirements, workflows, process maps, and system behaviour in a way that is clear, complete, and usable by both technical and non-technical stakeholders.
- Experience reverse engineering existing system logic, configurations, and business rules where formal documentation is absent or incomplete.
- Experience working across multiple applications and cross-functional teams to analyze impacts, clarify issues, and support delivery.
- Hands-on experience with work management tools such as Jira, Azure DevOps, ServiceNow, or a comparable platform.
- Strong analytical thinking: you identify root causes, distinguish symptoms from sources, and ask productive follow-up questions before drawing conclusions.
- Clear written communication in both technical and plain-language contexts.
Benefits
- Comprehensive medical, dental, and vision coverage
- Employee Assistance Program (EAP)
- Vacation: 3 weeks to start, increasing with tenure.
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