Software Engineer building software for companies to develop employee cultures. Collaborating on modern tech stack and improving user experience across products.
About the role
- Lead Engineer at Optix, shaping AI infrastructure for a SaaS platform with a focus on architectural excellence and team mentorship.
Responsibilities
- Partner with our CEO to translate business objectives into technical solutions and architectural decisions
- Mentor our engineering team, building their technical and AI capabilities
- Evolve engineering practices, including adopting AI-first development
- Own the architecture and long term technical vision for the Optix platform, develop and execute a plan to achieve it
- Architect scalable AI systems that integrate seamlessly with our existing automations platform
- Guide technical decisions on model selection, integration patterns, and system architecture
- Establish evaluation frameworks and quality standards for AI feature development
- Design and build features in the Optix platform.
- Work with Customer Success and Technical Support teams to resolve customer issues, and develop the system to reduce future ticket volume
- Implement monitoring and evaluation infrastructure to continuously improve feature performance
- Identify opportunities to leverage AI across our platform for maximum customer impact
Requirements
- 8+ years of software engineering experience
- Strong full-stack engineering fundamentals
- Proven experience at a SaaS company, navigating ambiguity and establishing AI best practices
- You’ve developed AI-based software
- Hands-on experience with AI APIs, prompt engineering, RAG implementation, and evaluation frameworks
- Experience mentoring engineers and driving adoption of new technical practices across a team
- Demonstrated ability to make architectural decisions that balance innovation with pragmatism
- You can clearly articulate when not to use AI and how to evaluate whether AI features are actually working
- **Bonus points for:**
- Experience leading the cultural shift to AI-first development practices within an existing team
- Knowledge of AI frameworks like LangChain, Pydantic, LlamaIndex for building reliable AI features
- Experience with model evaluation, A/B testing, performance monitoring, and quality assurance for AI features
- Experience with PHP/Laravel and MySQL
- Data engineering background: ETL pipelines, vector databases, embedding management
- Deployment expertise: Containerization, cloud platforms (AWS/GCP), monitoring AI systems in production
- Prior experience in B2B SaaS platforms serving enterprise customers
Benefits
- Competitive salary compensation of $120,000 - $140,000
- Strong Employee Stock Option Plan offering
- Excellent health and dental coverage program provided by Sunlife
- Mission-driven workplace experience with a positive, collaborative and supportive team culture
- Personal and professional growth opportunities
- Healthy snacks and locally roasted coffee – slow pour is our jam
- Team lunches and socials
- Annual health and fitness credit
- Fun offsite activities that allow us to reconnect as a team
- A beautiful, waterfront Gastown office and a flexible 60/40 hybrid workplace plan for local candidates
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