Senior Software Engineer – Customer Insights

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About the role

  • Senior Software Engineer building customer-facing observability features at Pantheon. Creating backend systems for actionable insights from observability data.

Responsibilities

  • Create backend systems that transform raw observability data into actionable insights
  • Work on Portfolio Insights, OpenTelemetry exploration, and product analytics capabilities
  • Build features customers interact with daily, not internal tooling
  • Collaborate with product, design, and cross-functional teams

Requirements

  • 5+ years of experience building production services and features
  • Strong Go experience (or similar systems language with willingness to learn Go)
  • Comfortable working in React and TypeScript and GraphQL
  • Comfort with BigQuery/SQL and with Python for data work
  • Experience with observability platforms (New Relic, Grafana, Datadog)
  • Experience with RESTful APIs and distributed systems
  • Familiarity with NRQL, PromQL, or similar vendor query languages
  • Familiarity with GCP infrastructure primitives, terraform, and container management solutions like kubernetes

Benefits

  • Industry competitive compensation and equity plan
  • Paid Time Off (PTO), Paid Sick Leave (PSL) and 12 Paid Company Holidays
  • Full medical coverage (Extended health care, dental, vision)
  • Top-of-line equipment
  • In-office workspace (Vancouver, BC Canada)
  • Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
  • Events and activities both team-based and company wide that inspire, educate and cultivate

Job type

Full Time

Experience level

Senior

Salary

CA$121,264 - CA$151,580 per year

Degree requirement

No Education Requirement

Tech skills

BigQueryDistributed SystemsGoogle Cloud PlatformGrafanaGraphQLKubernetesPythonReactSQLTerraformTypeScriptGo

Location requirements

RemoteCanada

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