Senior Technical Enablement Manager scaling technical training for Achievers’ employee recognition and rewards platform. Building playbooks, certifications, onboarding, and AI - powered learning for customer - facing teams.
About the role
- Care and Service Manager leading clinical supervisors and front-line staff. ParaMed delivers home healthcare, nursing, therapeutic, personal support, and home support services across Canada.
Responsibilities
- Lead clinical supervisors and front-line staff in delivering patient care
- Show respect for cultural needs, dignity, privacy, and confidentiality of staff and clients
- Coach and mentor clinical supervisors on care delivery and support for front-line team members, patients, and families
- Monitor care and service delivery performance and clinical indicators
- Participate in interviewing, orientation, ongoing supervision, and performance management of clinical supervisors
- Ensure completion of mandatory training and skill development
- Create and maintain the on-call schedule for Clinical Supervisors
- Respond to clinical concerns from staff, contractors, funders, clients, and families
- Review client safety incidents and participate in investigation and resolution
- Provide clinical leadership at the district
- Oversee continuous quality improvement activities related to care and service
- Ensure compliance with ParaMed policies, procedures, and legal requirements
- Participate in care conferences with healthcare teams, contractors, and funders
- Collaborate with government agencies, healthcare workers, and community resources
- Demonstrate continuous learning and professional development through conferences, committees, and networks
Requirements
- Bachelor's degree in healthcare management, business administration, or a related field
- Minimum of 5 years of experience in a leadership role within the healthcare industry and/or home care
- Regulated health care professional in good standing with the applicable College in the Allied Health field
- Working knowledge of applicable health care legislation, including the Mental Health Act, Substitute Decisions Act, Healthcare Consent Act, and Privacy / Personal Health Information Act
- Effective critical-thinking and problem-solving skills
- Flexibility in hours worked to accommodate operational needs
- Knowledge of applicable community resources available for clients and families
- Current First Aid and CPR certification, completed within Canada within the past 12 months
- Expertise in data-driven research and analysis, with ability to translate insights into actionable strategies and decisions
- Demonstrated ability to guide, support, and motivate teams
- Excellent communication and interpersonal skills
- Current registration in a regulated professional college and professional association is an advantage
- Excellent computer skills, including Word and Excel
- Able to provide a current, clear criminal background check with Vulnerable Position Screening (VPS)
Benefits
- Celebration and Recognition programs
- Comprehensive health and dental benefit plans
- Education allowance for employees and family
- Opportunities for career advancement
- Employee Assistance Program
- Employee perks and exclusive offers
- Competitive compensation reflecting the role and candidate qualifications
- Comprehensive total rewards package supporting health, financial well-being, and long-term career growth
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