Technical Support Agent managing IT systems and providing technological support to users in the caisse. Involved in activities related to equipment, network, and user training.
About the role
- Technical Support Agent providing first-level customer support for restaurant technology solutions. Engaging with clients and resolving technical issues effectively in a remote setting.
Responsibilities
- Provide first-level support for POS hardware/software and PAR products
- Resolve operational and technical issues quickly and efficiently
- Log and manage incidents using our service management tools
- Follow escalation workflows and contribute to our knowledge base
- Deliver exceptional service that fosters total customer satisfaction
- Complete administrative support tasks related to customer service
- Analyze issues and apply sound judgment to determine resolutions
- Collaborate with internal teams and third-party engineers as needed
Requirements
- 1+ year of Customer Service experience (Helpdesk experience preferred)
- Background in restaurant or call center environments
- Strong problem-solving and communication skills
- Solid typing skills and working knowledge of Windows OS
- Reliable broadband/fiber internet and access to a backup work location
- Networking experience a plus
- AAS in electronics tech or computer science a plus
- A+ or Microsoft certifications a plus
- Fluent in French (written and spoken)
Benefits
- Health insurance
- Paid time off
- Flexible schedule
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