Managing global technical support for Qualitrol’s electrical asset monitoring and protection products. Leading escalations, systems, governance, and cross - functional improvement across international sites.
About the role
- Technical Customer Success Manager at Passion.io guiding creators in the Creator Economy through app build, launch, and optimization processes. Focused on ensuring smooth launches and long-term app stability.
Responsibilities
- manage a portfolio of ±45 creators who need deeper technical partnership -primarily US-based (so yes, EST/PST is part of your rhythm)
- Troubleshooting complex platform configurations
- Reviewing integrations and automation logic
- Advising on backend setup to support scale
- Diagnosing root causes behind feature friction
- Guiding creators through technical implementation decisions
- Partnering with Product on advanced use cases
- Translating technical possibilities into clear action
- Escalating technical blockers with structured documentation
- Ensuring adoption of SDK updates or platform changes
Requirements
- Spent at least 2+ years in Technical CSM, Solutions, or SaaS implementation roles
- Have stories to tell and results to prove your Success Super Powers in supporting SaaS or app-based platforms
- You’re confident discussing APIs, integrations, automation logic
- Crafted the art of managing multiple concurrent launches
- You’ve supported customers through platform configuration ↔️ translate complexity into clarity
- You are structured, analytical, and calm under ambiguity
- High-touch customer experience is your zone
- You’re proud to say, “I have strong written documentation skills”
- Your mind is trained to see patterns before they become recurring issues
- You’ve worked in no-code / low-code ecosystems
- You’re super comfortable with provisioning profiles, certificates, metadata
- You understand backend logic even if you’re not writing production code
- You say, “No Problem” confidently when required to:
- Support Apple App Store / Google Play submissions
- Review logs or crash reports
- You enjoy diagnosing systems more than reacting emotionally
- You think in workflows, not just conversations
- You thrive in fast-moving product startup / scale-up environments
Benefits
- Fully remote freedom (work from wherever)
- Global Gatherings - Meet the team IRL in epic locations (Croatia, Portugal, Greece… we like good views 😉)
- Career Growth - Actual Career Coaching, training, and conferences on us
- Autonomy with impact - your thinking directly shapes how creators build and scale
- Tech Gear Budget - Because high-performance systems start with yours
- Time Off That Counts - 24 paid vacation days + 10 “Celebration Leave” days for the holidays you actually celebrate.
- Paid Parental Leave - Because family first, always.
- Join a global crew shaping the future of creator-led apps
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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