Associate Customer Support Engineer supporting enterprise customers using Flashpoint’s Ignite cybersecurity intelligence platform. Troubleshooting SaaS, API, SAML, and data issues while improving support documentation.
About the role
- Application Support Developer ensuring the optimal operation of PayFacto's payment ecosystem by monitoring systems and developing tools. Collaborating with teams to resolve critical issues and improve processes.
Responsibilities
- Ensure the optimal operation of our payment ecosystem by monitoring various systems and performing analysis and investigation tasks.
- When required, participate in the development of internal and external tools such as merchant management systems, payment portals and dashboards.
- Take an innovative approach to create, build, automate and improve monitoring processes and procedures.
- Resolve critical production/mission issues to meet service level agreements.
- Ability to troubleshoot issues, identify root causes and provide corrective code.
- Ability to document troubleshooting steps and solutions.
- Identify technical issues and provide appropriate fixes and recommendations to resolve them.
- Work with the team to ensure code delivery processes are followed and adhered to.
- Adhere to established procedures regarding incident management, SLAs and team best practices.
- Willingness to participate in the quality assurance of our software.
- Ability to learn and adapt quickly to new technologies.
- Ability to work under pressure and complete tasks in a fast-paced, demanding environment.
- Contribute to identifying issues related to documentation, procedures and workflows, and provide feedback during the weekly meeting.
Requirements
- Available for on-call rotations
- Experience with Amazon Web Services (AWS) – S3, Lambda, CloudFormation
- Strong knowledge of Java programming and the Linux environment (required)
- Knowledge of PostgreSQL (required); Oracle SQL (asset)
- Familiarity with modern HTML, CSS and JavaScript (React, Angular)
- Knowledge of RESTful microservices and REST APIs
- Good understanding of the Java Spring Framework (asset)
- Able to work with minimal supervision
- Excellent teamwork skills
- Strong attention to detail, problem-solving skills, and the ability to quickly learn and apply new concepts, principles and solutions
- Excellent communication skills (verbal and written)
- Experience working in an Agile environment
- Proficiency with development tools and debugging techniques
- Practical experience with Git, Jira and Atlassian tools
- Practical knowledge of CI/CD approaches and tools
Benefits
- Medical and dental coverage from day one
- 24/7 telemedicine
- RRSP matching contribution
- Vacation and personal days
- Remote work
- Opportunity to work in a fast-growing company
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
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