Business Systems Analyst translating stakeholder needs into software requirements for Boeing Canada’s defense and government services portfolio. Supporting analytics, testing, releases, documentation, and training.
About the role
- Business Systems Analyst delivering training and adoption initiatives for PCL Construction’s business technology solutions. Supporting product champions, project teams, and end users in Edmonton.
Responsibilities
- Deliver instructor-led training, workshops, demonstrations, and adoption sessions for a suite of products
- Build relationships with district product champions, project teams, and end users
- Collaborate with product champions and stakeholders to design, develop, and continuously improve training curricula, e-learning content, and learning resources
- Prepare training environments, datasets, presentations, and supporting materials
- Measure training effectiveness and continuously improve learning outcomes
- Sustain a network of district product champions to promote best practices and adoption
- Execute communication and engagement activities that drive awareness and adoption
- Support rollouts and adoption initiatives through training and stakeholder engagement
- Provide consultative support and coaching to product champions, project teams, and end users
- Collect, analyze, and communicate user feedback, adoption insights, and enhancement opportunities
- Monitor adoption metrics and identify opportunities to increase product utilization
- Document business needs, process gaps, and adoption challenges
- Partner with product and delivery teams on adoption-related priorities and enhancements
- Research industry trends and learning best practices to improve enablement strategies
- Champion continuous improvement, customer success, and solution adoption
Requirements
- Postsecondary diploma or degree in Business, Education, Adult Learning, Information Technology, Construction Management, or a related field
- 2+ years of experience delivering training, facilitating workshops, or supporting technology adoption initiatives
- Strong facilitation, presentation, and communication skills with the ability to engage diverse audiences
- Ability to develop instructor-led, virtual, and self-paced learning materials
- Ability to build and maintain effective relationships with product champions, stakeholders, project teams, and end users
- Knowledge of adult learning principles, instructional design practices, change enablement techniques, and learning management systems
- Demonstrated commitment to continuous learning and ability to quickly acquire and apply knowledge of new business processes, technologies, and digital solutions
- Experience supporting software implementations, rollouts, or product adoption initiatives
- Ability to gather, analyze, and communicate user feedback and adoption insights
- Familiarity with Azure DevOps or a similar work-tracking system
- Strong organizational, planning, problem-solving, and time-management skills with the ability to manage multiple priorities
- Customer-focused, solution-provider mindset and commitment to continuous improvement
Benefits
- Earn competitive wages for your contributions
- Comprehensive benefits program
- Mental health and wellness support through Employee Assistance Programs
- Award-winning employer focused on people, development and well-being
- World-class training through PCL’s College of Construction
- Clear career growth pathways
- Opportunities across roles, sectors and regions
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