Senior Technical Business Analyst supporting public-sector technology modernization. Improving correctional facility systems, video visitation services, integrations, and digital service delivery.
Responsibilities
Support complex technology modernization and service-delivery initiatives within a public-sector environment
Work closely with business stakeholders, technical teams, vendors, and project leadership
Analyze business needs and define business and technical requirements
Improve business processes and support process development, improvement, and re-engineering
Support delivery of complex technology solutions
Contribute to secure technology infrastructure initiatives within correctional facilities
Contribute to video visitation services, system integration, process modernization, and digital service delivery enhancements
Requirements
5+ years of experience gathering and analyzing requirements from diverse stakeholder groups
5+ years of experience translating business requirements into detailed technical requirements
4+ years of experience facilitating and managing business process development, process improvement, or process re-engineering
3+ years of experience developing integrated system and technical design specifications
1+ year of experience working with correctional facility systems or correctional business processes
Strong experience with business and technical analysis within complex IT environments
Strong stakeholder engagement, facilitation, communication, and documentation skills
Experience working with cross-functional business and technical teams
Ability to analyze complex problems, identify root causes, and recommend appropriate solutions
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