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About the role
- Continuous Improvement Manager leading Lean Six Sigma transformation initiatives for Grifols, a global plasma-derived medicines and transfusion healthcare company. Optimizing donor center efficiency, costs, quality, and analytics.
Responsibilities
- Lead high-impact, cross-functional continuous improvement initiatives delivering measurable business results
- Develop strategies to reduce waste and increase efficiencies across Grifols Canada
- Develop implementation plans, governance models, and sustainment strategies for large-scale initiatives
- Create process and value stream maps to identify efficiency losses and implement solutions
- Build data-driven business cases, calculate ROI, and track realized benefits with Operations and Controlling
- Drive process improvements affecting costs, quality, production, and service
- Drive adoption of technologies, automation, and process redesign in donor center operations
- Collaborate with Project Management on change management and rollout plans
- Assess donor center operational processes, metrics, and effectiveness across labor, marketing, customer service, compliance, training, and internal systems
- Act as an internal consultant to validate and facilitate assessment of ideas and practices
- Develop and implement solutions for complex processes, projects, and business requirements
- Train and educate the organization on continuous improvement methodologies
- Implement 5S, Lean Six Sigma, OEE, and other continuous improvement methodologies
- Identify continuous improvement opportunities across the center network
- Develop, implement, and monitor KPIs for continuous improvement initiatives
- Harmonize datasets from multiple sources to identify business and operational trends
- Drive the business intelligence roadmap and prioritize analysis requests
- Use Power BI for visualization, parameters, report optimization, measures, modeling, reports, dashboards, and dataflows
Requirements
- Bachelor’s degree in business, Engineering, or Manufacturing required
- Prior training and certification as a Six Sigma Black Belt in root cause investigations required
- Project Management, Total Quality Management, or Theory of Constraints certifications are a plus
- Minimum 8–10+ years of successful continuous process improvement experience
- Knowledge of project management, statistical analysis, Lean Six Sigma principles, and Lean Manufacturing principles
- Proven track record leading enterprise-level continuous improvement initiatives with measurable impact
- Experience in regulated or high-volume service environments preferred
- Experience translating technical information into digestible formats for all organizational levels
- Understanding of Lean Manufacturing principles
- Plasma collection background preferred
- Understanding of continuous improvement methodologies and ability to implement data-driven improvement strategies
- Excellent interpersonal and organizational skills
- Ability to handle diverse situations and manage multiple projects
- Ability to influence upward, across, and down without formal authority
- Strong verbal, written communication, and presentation skills
- Excellent conflict resolution and solution-focused problem-solving skills
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