Technical Support Specialist providing first line technical support for QuidelOrtho products and services. Handling customer complaints and troubleshooting issues for laboratory settings using strong analytical skills.
About the role
- Software Engineer handling support requests for enterprise customers on the PlanetScale platform. Helping identify product gaps and collaborating with Technical Account Management, Engineering, and Sales teams.
Responsibilities
- You will advise and handle support requests from enterprise customers on the PlanetScale platform.
- You will become a customer-facing subject-matter expert for enterprise customers on the PlanetScale platform.
- You will identify product gaps in a customer-specific context and work with Technical Account Management, Engineering and Sales Engineering teams to prioritize and escalate them.
- You will be part of an on call rotation for high priority issues.
Requirements
- Experience supporting production databases and applications, preferably at scale.
- Experience with database internals and performance tuning, specifically for PostgreSQL and MySQL databases
- Working knowledge of Kubernetes.
- Strong ability to communicate and deal directly with customers, whether in email, Slack, video conference, or in person.
Benefits
- An employee's total compensation consists of base salary + variable comp where appropriate + benefits + equity. A member of our Talent Acquisition team will be happy to answer any further questions when we engage with you to begin the interview process.
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