Senior Staff Engineer supporting M3 environments at a Global Digital Product Engineering company. Responsible for resolving complex issues and ensuring business continuity.
About the role
- Intermediate Site Reliability Engineer designing and implementing AI-powered solutions in healthcare tech at PointClickCare. Focused on building resilient infrastructure and enhancing observability through innovative engineering.
Responsibilities
- Build ML-based anomaly detection and pattern recognition systems.
- Enhance telemetry with smart tagging and metadata for better AI insights.
- Develop event-driven workflows and self-healing systems using AI triggers.
- Automate incident response with generative AI and custom AI agent orchestration.
- Use time-series forecasting and predictive modelling to anticipate failures.
- Optimise infrastructure with AI-powered autoscaling and cost-aware resource allocation.
- Build scalable, fault-tolerant systems in a cloud-native environment.
- Participate in on-call rotations and lead incident response for critical systems.
- Run internal AIOps workshops and help teams adopt AI maturity models.
- Champion responsible AI practices and ethical automation.
Requirements
- 5+ years' experience in software engineering.
- Experience with SRE principles.
- Experience with AI/ML in production environments
- A passion for automation, intelligent systems, and operational excellence
- Strong debugging, problem-solving, and system design skills
Benefits
- Benefits starting from Day 1!
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition … and more!
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