Senior Release Train Engineer leading large - scale Agile delivery for Manulife's Insurance Technology team. Aligning cross - functional teams to drive meaningful business outcomes while fostering collaboration and continuous improvement.
About the role
- Process Engineer responsible for improving cloud system reliability at PointClickCare. Collaborating with engineering teams to enhance SaaS operations and incident response practices.
Responsibilities
- Act as Incident Commander during events impacting SaaS availability, ensuring a scientific approach to troubleshooting and resolution, as well as clear stakeholder communications
- Be a champion for post-mortem culture by leading blameless incident retrospectives, identifying systemic root causes and improvement opportunities.
- Facilitate our change enablement practice, partnering with engineering teams to optimize velocity and production risk when composing infrastructure and software change planning.
- Identify and execute on opportunities to reduce operational toil, automate manual processes, or make our processes leaner while empowering teams and reducing cross-team dependencies
- Lead Chaos Engineering activities to promote incident preparedness among engineering teams
Requirements
- Bachelor’s degree in Computer Science, Engineering, or equivalent experience (Completed or in Final year)
- Familiarity with cloud infrastructure and CI/CD pipelines (Azure, networking, Kubernetes, SQL, etc.)
- Experience with multiple programming and scripting languages such as Bash, Java, T-SQL, Terraform/Helm, Python, and TypeScript
- Knowledge of monitoring and observability tools and the ability to interpret data and logically hypothesize probable failure modes (AppDynamics, Prometheus, ELK, etc.)
- Strong analytical skills in root cause analysis, debugging, and technical/system-level problem solving
- Experience facilitating or leading technical teams
- Ability to articulate complex technical concepts clearly to diverse audiences, both verbally and in written formats
- Ability to effectively interface with AI, use context, and perform prompt engineering to support day to day work
- Familiarity with Agile, DevOps, SRE, ITIL, platform engineering, or Scrum practices
- Ability to build and present insightful data visualizations using any BI tool or language
Benefits
- Benefits starting from Day 1!
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition … and more!
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