Bilingual Accounts Receivable Specialist managing customer accounts, collections and payment solutions for Uline, North America’s shipping - supplies distributor.
PO
Senior Accounts Receivable Specialist – 1 year contract
Posted 3 weeks ago
About the role
- Senior Accounts Receivable Specialist managing collections, reconciliations, and billing issues for PointClickCare’s healthcare technology platform. Collaborating with customers and internal finance partners in a hybrid Mississauga role.
Responsibilities
- Manage collections activities for a mixed portfolio of low-dollar customer accounts
- Communicate with clients regarding collections issues, payment inquiries, and invoicing
- Update and maintain accurate customer files and report account status to Management
- Research and reconcile accounts to identify billing issues
- Prepare monthly account breakdowns, summaries, and analyses
- Compile invoice copies, credits, and unapplied payment details
- Prepare and reconcile accounts, unapplied credit balances, and credit notes
- Coordinate monthly pre-authorized payments with customers and the Payments team
- Participate in conference calls with customers and internal partners to recover past-due invoices
- Collaborate with sales, customer success, and finance teams to resolve payment and billing issues
- Investigate and resolve complex or escalated accounts receivable issues
- Participate in AR Escalations processes and support departmental goals
- Maintain documentation of accounts receivable activities and process changes
- Generate and analyze accounts receivable reports, identify trends, and provide management insights
- Report to the Team Leader, Accounts Receivable
- Proactively manage a high-volume workload while maintaining accuracy
Requirements
- High level of moral judgment for handling confidential information and monetary transactions
- Strong diplomatic, negotiation, and conflict resolution skills
- Effective attention to detail and high degree of accuracy managing reconciliations
- Strong analytical skills and ability to identify patterns, trends, and root causes of accounts receivable issues
- Excellent written and verbal communication skills
- Ability to work effectively in a strong cross-functional environment
- Detail-oriented with a high degree of accuracy in data analysis and reporting
- Ability to work independently and prioritize multiple tasks
- Sound analytical thinking, planning, prioritizing, and execution skills
- Excellent computer skills with strong working knowledge of Microsoft Word and Excel
- AI fluency with Microsoft Copilot or other AI tools
- Demonstrated commitment to PointClickCare’s core values: People, Passion, and Performance
- Knowledge of healthcare billing and reimbursement processes is a plus
- Experience with accounts receivable processes and account reconciliations
Benefits
- Overtime eligible
- Flexible work arrangements
- Growth opportunities
- Training and development
- In-office team events, onboarding, and semi-annual/annual team meetings
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Degree requirement
No Education Requirement
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