Contingent workforce program manager scaling governance, suppliers, and compliance for Instacart's grocery delivery platform. Building a scalable Beeline and Monument workforce program.
About the role
- Learning Program Manager developing and evolving scalable learning programs for customers and partners at PointClickCare. Focused on education impact and customer-centric training initiatives.
Responsibilities
- The Learning Program Manager will play a key role in designing, orchestrating, and evolving scalable learning programs that support customers, partners, and internal teams.
- This role exists to improve the way we deliver education, measure learning impact, and align training initiatives to business and customer outcomes.
- This individual contributor will work cross‑functionally to launch new learning initiatives with an entrepreneurial mindset, optimize existing programs, and ensure learning experiences are customer-centric as organizational needs evolve.
- Build role‑based skills for staff, partners, and customers—ensuring content quality, relevance, and alignment to product and organizational goals.
- Drive program adoption and performance by coordinating training delivery, enabling readiness across audiences, monitoring certification progress, and optimizing learning pathways based on data and feedback.
- Ensure operational excellence and scalability by maintaining certification standards, managing exam and credentialing processes, and collaborating cross‑functionally to keep learning experiences current, consistent, and impactful.
- Serve as the program owner for initiatives that span customer, partner, and internal learning, ensuring projects move from concept to delivery by coordinating timelines, requirements, and outcomes.
- Ensure programs remain aligned to organizational goals while flexing as new priorities emerge.
- Act as the connective point between Product, Customer Success, Support, Professional Services, Partners, and the customer learning teams.
- Facilitate alignment discussions, clarify expectations, and support decision-making for learning initiatives.
- Ensure learning programs adhere to modern quality and experience standards by coordinating with the functional experts responsible for content and delivery.
- Monitor program execution and escalate gaps or risks to the appropriate teams.
- Maintain a holistic view of the learner journey across channels, identifying opportunities to streamline or enhance the overall experience.
- Identify meaningful measures of success for learning initiatives and ensure data is captured consistently across systems.
- Create reporting and dashboards that communicate program impact to leadership and stakeholders.
- Share insights and trends that inform strategic decisions about ongoing or future learning investments.
- Develop and maintain mechanisms for gathering feedback across learning programs.
- Identify opportunities to refine, scale, or pivot learning initiatives based on evolving business and customer needs.
Requirements
- 5+ years in Learning and Development, Customer Education, Certification Management, Enablement, or Learning Program Management.
- Experience planning, delivering, or managing learning programs at scale.
- Strong program management skills with demonstrated ability to lead complex, cross‑functional initiatives.
- Working knowledge of LMS platforms, assessment tools, and learning technologies.
- Ability to analyze learning data, identify trends, and communicate insights.
- Excellent written and verbal communication skills across diverse audiences.
- Ability to lead through influence in a matrixed environment.
- Experience with certification or assessment design methodologies.
- Background supporting SaaS products or customer success organizations.
- Familiarity with analytics, BI dashboards, or data storytelling practices.
- Relevant professional credential (e.g., ATD CPTD, PMP, PMI‑ACP).
Benefits
- bonuses
- benefits
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Program Analyst coordinating logistics, data analysis, and administration for CLEAResult’s energy - efficiency programs. Supporting utility and community clients across Eastern Canada and Ontario.
Senior Technical Infrastructure Program Manager leading remediation across IREN’s AI infrastructure and hyperscale data centres. Driving reliability, scheduling, governance, and operational improvements.
UMGC assistant director overseeing military degree planning and tuition - assistance services for active - duty members and DoD civilians. Leading staff, operations, reporting, and process improvement remotely across North America.
LP
Delivery Manager P&C Insurance
LinkedIn Recruiter Post
Seeking a Delivery Manager with 15+ years of IT experience, including 8+ years in Program/Delivery Management, to lead a large P&C Insurance technology engagement.
LP
Senior Program Manager
LinkedIn Recruiter Post
Lead complex, cross - functional programs bridging enterprise applications and oil and gas operations. Hybrid role in Edmonton/Calgary, Alberta.
LP
Senior Project Manager / Program Manager
LinkedIn Recruiter Post
We're hiring a Senior Project Manager / Program Manager for Organizational Change & Transformation in Toronto, Ontario.
Program Manager coordinating strategic planning, budgeting, corporate services, and projects for Arc’teryx’s outdoor apparel business. Supporting global People Enablement operations and enterprise priorities.
Leave and accommodation program manager building compliant employee - support programs. Managing complex cases and return - to - work processes for Canadian wealth management provider Aviso.
Senior Program Analyst supporting OSCIA’s agricultural cost - share and educational programs for Ontario farmers. Reviewing applications, managing program data, reporting outcomes, and resolving producer issues.