Data Maintenance & Reporting role supporting Engineering and Product departments at Tether. Collaborating on operational excellence and tracking performance metrics for team success.
About the role
- Learning Program Manager developing and evolving scalable learning programs for customers and partners at PointClickCare. Focused on education impact and customer-centric training initiatives.
Responsibilities
- The Learning Program Manager will play a key role in designing, orchestrating, and evolving scalable learning programs that support customers, partners, and internal teams.
- This role exists to improve the way we deliver education, measure learning impact, and align training initiatives to business and customer outcomes.
- This individual contributor will work cross‑functionally to launch new learning initiatives with an entrepreneurial mindset, optimize existing programs, and ensure learning experiences are customer-centric as organizational needs evolve.
- Build role‑based skills for staff, partners, and customers—ensuring content quality, relevance, and alignment to product and organizational goals.
- Drive program adoption and performance by coordinating training delivery, enabling readiness across audiences, monitoring certification progress, and optimizing learning pathways based on data and feedback.
- Ensure operational excellence and scalability by maintaining certification standards, managing exam and credentialing processes, and collaborating cross‑functionally to keep learning experiences current, consistent, and impactful.
- Serve as the program owner for initiatives that span customer, partner, and internal learning, ensuring projects move from concept to delivery by coordinating timelines, requirements, and outcomes.
- Ensure programs remain aligned to organizational goals while flexing as new priorities emerge.
- Act as the connective point between Product, Customer Success, Support, Professional Services, Partners, and the customer learning teams.
- Facilitate alignment discussions, clarify expectations, and support decision-making for learning initiatives.
- Ensure learning programs adhere to modern quality and experience standards by coordinating with the functional experts responsible for content and delivery.
- Monitor program execution and escalate gaps or risks to the appropriate teams.
- Maintain a holistic view of the learner journey across channels, identifying opportunities to streamline or enhance the overall experience.
- Identify meaningful measures of success for learning initiatives and ensure data is captured consistently across systems.
- Create reporting and dashboards that communicate program impact to leadership and stakeholders.
- Share insights and trends that inform strategic decisions about ongoing or future learning investments.
- Develop and maintain mechanisms for gathering feedback across learning programs.
- Identify opportunities to refine, scale, or pivot learning initiatives based on evolving business and customer needs.
Requirements
- 5+ years in Learning and Development, Customer Education, Certification Management, Enablement, or Learning Program Management.
- Experience planning, delivering, or managing learning programs at scale.
- Strong program management skills with demonstrated ability to lead complex, cross‑functional initiatives.
- Working knowledge of LMS platforms, assessment tools, and learning technologies.
- Ability to analyze learning data, identify trends, and communicate insights.
- Excellent written and verbal communication skills across diverse audiences.
- Ability to lead through influence in a matrixed environment.
- Experience with certification or assessment design methodologies.
- Background supporting SaaS products or customer success organizations.
- Familiarity with analytics, BI dashboards, or data storytelling practices.
- Relevant professional credential (e.g., ATD CPTD, PMP, PMI‑ACP).
Benefits
- bonuses
- benefits
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