Bilingual Associate Program Manager supporting day - to - day operations of Patient Support Programs at BioScript Solutions. Collaborating with teams to ensure optimal program performance and client communications.
About the role
- Director of Program Delivery at RBC overseeing execution of strategic AI initiatives. Responsible for delivering measurable value across multiple teams and fostering collaboration among stakeholders.
Responsibilities
- Own end-to-end delivery accountability for a strategic AI initiative from planning through production deployment and value realization
- Develop and maintain delivery roadmaps, milestones, dependency plans, and execution strategies to ensure successful outcomes
- Coordinate activities across AI Research, AI Solutions Engineering, platform teams, governance partners, and business stakeholders
- Drive execution against committed timelines, budgets, scope, and business objectives
- Ensure delivery teams remain focused on achieving measurable business outcomes while maintaining high standards of quality and reliability
- Establish effective governance processes including status reviews, risk management, issue resolution, and executive reporting
- Monitor initiative health through delivery metrics, OKRs, KPIs, and operational dashboards
- Identify and proactively resolve delivery bottlenecks, technical dependencies, and organizational challenges
- Facilitate decision-making and escalation management to maintain delivery momentum
- Partner with engineering leaders, architects, and product teams to understand technical requirements, constraints, and delivery dependencies
- Balance business priorities, technical quality, and delivery timelines when supporting key implementation decisions
- Ensure technical risks are identified, communicated, and mitigated throughout the delivery lifecycle
- Develop a strong understanding of the AI solution architecture, data ecosystem, platform capabilities, and operational requirements supporting the initiative
- Translate technical concepts into clear business language and business requirements into actionable delivery plans
- Serve as the primary delivery point of contact for senior business stakeholders and technology partners supporting the initiative
- Build trusted relationships across business, engineering, platform, and governance teams
- Manage stakeholder expectations through transparent communication and proactive issue management
- Prepare executive-level updates and materials for steering committees and leadership forums
- Foster alignment and accountability across all participating teams
- Foster a culture of ownership, accountability, collaboration, and continuous improvement
- Enable teams to operate effectively within a fast-paced and highly complex environment
- Manage initiative budgets, forecasts, resource plans, and vendor engagements
- Ensure effective utilization of resources while balancing delivery commitments and organizational priorities
- Identify and mitigate risks that could impact timelines, scope, quality, or business outcomes
- Track financial performance and value realization against approved business cases and objectives
- Drive timely issue resolution and escalation management across participating teams.
Requirements
- 7+ years of experience delivering large-scale technology solutions in software engineering, data engineering, platform engineering, AI, or related domains
- 3+ years of experience leading complex programs, strategic initiatives, or technology transformations
- Experience delivering AI, machine learning, data, cloud, or platform solutions into production environments
- Strong understanding of software delivery lifecycle, Agile methodologies, and modern engineering practices
- Able to lead large cross-functional teams and influence stakeholders across business and technology organizations
- Experience managing initiative budgets, delivery plans, risks, dependencies, and executive communications
- Strong analytical, organizational, and problem-solving capabilities.
Benefits
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
- Commissions and stock options where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact from a local-to-global scale.
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