Program Manager leading the orchestration of transformational initiatives under Mitacs' Transformation Management Office. Focused on ensuring alignment and delivery across multiple corporate initiatives.
About the role
- Staff Program Manager at Mozilla managing Trust & Safety programs. Collaborating with cross-functional teams to design and implement safety and compliance initiatives.
Responsibilities
- Manage key Trust & Safety programs to reduce harmful experiences for our users.
- Collaborate with cross-functional partners (e.g., Product, Engineering, Legal, and others) to proactively identify and mitigate risks to user safety.
- Apply data-driven frameworks to assess program effectiveness and identify areas for improvement, in alignment with broader company goals and business objectives.
- Stay informed about industry best practices and emergent risks associated with new technology products and contexts.
Requirements
- 5+ years of experience in Trust & Safety operations or a related role.
- Familiarity with content moderation ecosystems, including policy implementation standards and scaled review systems.
- Experience using metrics, dashboards, or reporting to identify trends and improve outcomes.
- Ability to analyze and improve end-to-end Trust & Safety systems, including policies, review processes, and tooling.
- Strong understanding of online safety issues, such as data privacy, misinformation, and fraud.
- Strong understanding of AI safety issues, such as fairness, accountability, and transparency.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong written and verbal communication skills.
- Ability to work independently and as part of a team.
- Experience collaborating with diverse stakeholder groups.
- Experience working in a fast-paced and dynamic environment.
- Demonstrated ability to operate across a wide range of Trust & Safety projects, quickly adapting to new problem spaces, policy areas, and operational needs.
Benefits
- Generous performance-based bonus plans to all eligible employees - we share in our success as one team
- Rich medical, dental, and vision coverage
- Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
- Quarterly all-company wellness days where everyone takes a pause together
- Country specific holidays plus a day off for your birthday
- One-time home office stipend
- Annual professional development budget
- Quarterly well-being stipend
- Considerable paid parental leave
- Employee referral bonus program
- Other benefits (life/AD&D, disability, EAP, etc. - varies by country)
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