Director of Program Delivery at RBC overseeing execution of strategic AI initiatives. Responsible for delivering measurable value across multiple teams and fostering collaboration among stakeholders.
About the role
- Bilingual Associate Program Manager supporting day-to-day operations of Patient Support Programs at BioScript Solutions. Collaborating with teams to ensure optimal program performance and client communications.
Responsibilities
- Reporting to the Program Manager, the Associate Program Manager is responsible for supporting the day-to-day operations of the Patient Support Program(s).
- This is a position that includes supporting direct oversight of a team of reimbursement specialists, caseworkers, and/or administrative staff.
- The Associate Program Manager will be expected to participate in client meetings, business reviews, continuous improvement, and training & development to deliver Program services to the Program sponsor(s).
- Ensure that the overall performance of the program and its respective services: reimbursement, patient coordination, medication management, etc is achieved.
- Influential leadership of program staff across Canada.
- In collaboration with the program manager, ongoing evaluation of program strengths, weaknesses and potential areas for improvement.
- In collaboration with the analytics team, facilitate the design, production and delivery of all program related reporting.
- In collaboration with the training team, author and implement program SOPs, work instructions, and any other training material.
- In collaboration with the finance team, ensure monthly invoices are created accurately, vendor invoices are reconciled, and submitted punctually to the appropriate parties.
- Participate/lead in respective client meetings and day to day client communications.
- Participate as directed by the Program Manager in any special projects.
- Make recommendations for changes in operations and assist in the execution of these changes.
- Collaborate with all internal departments who deliver program related services to ensure optimal execution and performance is achieved.
- Assist with quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities, and Change Controls.
- Attend, as appropriate, therapeutically relevant conferences with the focus on client and stakeholder relationship building.
Requirements
- A Bachelor’s degree program and/or an equivalent combination of experience and education is required.
- A minimum of 3-5 years of experience in healthcare/pharmaceutical related field.
- Exceptional project management skills with experience in organizing, planning and executing projects from vision through implementation.
- Proven ability to manage multiple priorities and use critical thinking.
- Proven customer relationship and/or account management skills with direct client interaction.
- English proficiency is required for this position to effectively communicate with internal and external stakeholders.
- Bilingualism (French and English) is required for this position to effectively communicate with internal and external stakeholders.
Benefits
- Growth Opportunities: Committed to fostering a culture of growth, where every team, member is encouraged to pursue new skills, expand their knowledge, and advance their careers.
- Vibrant Culture: Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey.
- Attractive Compensation: Competitive salary, incentive program, and comprehensive benefits package.
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