Product Manager, Server Experience – Fulfillment

Posted 6 hours ago

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About the role

  • Product Manager improving Proof’s legal service-of-process marketplace and process-server mobile app. Owning fulfillment workflows, evidence capture, dispatch, and server-pay systems.

Responsibilities

  • Own the product experience supporting process servers from requirements and attempt planning through reliable evidence capture
  • Improve how servers plan days, sequence attempts, handle high-volume addresses, and identify at-risk jobs
  • Help servers act on legal requirements across states and counties
  • Improve capture and verification of service evidence, including location, time, photos, and eligibility checks, including offline use
  • Decide which work belongs in the app, AI, automation, or service specialists
  • Improve job-offer packaging, pricing, distribution, and server-pay systems
  • Own the squad's multi-quarter roadmap
  • Partner with engineering, design, operations, and other product managers on discovery, analysis, and delivery
  • Report to the CPO
  • Drive improved deadlines, reduced reattempts and specialist work, stronger evidence quality, and server retention

Requirements

  • Experience owning a consequential workflow from problem identification through launch and adoption
  • Experience building mobile products used by workers such as drivers, couriers, field technicians, or inspectors
  • Systems thinking across app, dispatch, operations, and law-firm workflows
  • Ability to make decisions amid competing stakeholder needs
  • Strong design instincts, including sketching flows and prototyping with AI
  • Ability to conduct user discovery, observe users, analyze data, and form clear points of view
  • Bonus: experience automating customer service or operational workflows
  • Bonus: supply-side marketplace experience in matching, dispatch, pay, or field-workforce engagement
  • Bonus: legal tech or regulated-work experience
  • Bonus: location, identity, or fraud verification in a mobile product
  • Individual contributor role; preference for shipping product rather than managing PMs

Benefits

  • Full-time, salary position
  • Fully remote role, based in Canada
  • Flexible time off and holidays
  • Equipment provided
  • Comprehensive benefits package, including healthcare, dental, and disability insurance
  • Eligible to participate in company bonus plan

Job type

Full Time

Experience level

Mid levelSenior

Salary

CA$135,000 - CA$180,000 per year

Degree requirement

No Education Requirement

Location requirements

RemoteCanada

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