Senior Associate, Salesforce Business Analyst

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About the role

  • Senior Associate, Salesforce Business Analyst providing consulting services to clients at PwC. Analyzing needs, implementing solutions, and supporting Salesforce applications for operational efficiency.

Responsibilities

  • Lead requirements gathering sessions with business and operational stakeholders
  • Translate business needs into user stories, process flows, and functional requirements
  • Collaborate closely with developers and UX consultants to shape end-to-end solutions
  • Configure Salesforce solutions using declarative tools to support business workflows
  • Support testing, validation, planning and change management activities
  • Maintain traceability artifacts that support delivery governance
  • Ensure solutions align with enterprise standards and delivery best practices

Requirements

  • 2+ years of experience with the Salesforce platform (analysis and/or configuration)
  • Strong experience with requirements gathering and stakeholder engagement
  • Experience with Salesforce data models and workflow configuration
  • Salesforce certifications such as Administrator, Business Analyst, App Builder or Service Cloud Consultant
  • Experience delivering Salesforce solutions in healthcare, public sector, or human services contexts
  • Familiarity with data privacy, compliance, or regulated operating environments
  • Comfortable using AI with clear expectation of human review
  • Security Clearance is mandatory for this role

Benefits

  • Competitive compensation package
  • Comprehensive total rewards package
  • Opportunities to participate in variable incentive pay programs

Job type

Full Time

Experience level

Senior

Salary

CA$84,700 - CA$134,700 per year

Degree requirement

Bachelor's Degree

Tech skills

Cloud

Location requirements

OnsiteTorontoCanada

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