Member Solutions Advisor delivering tailored financial solutions to members at Tru Cooperative Bank. Handling inquiries through various communication channels in a dynamic contact center environment.
About the role
- OCM Advisor leading change strategy and stakeholder engagement for cloud migrations at Quantiphi. Responsible for training development and organizational readiness assessments.
Responsibilities
- Conduct comprehensive organizational impact analyses to understand how the cloud migration will affect various user groups, processes, and roles.
- Use findings to develop a tailored and strategic change management plan.
- Design and execute a multi-channel strategic communications plan to build awareness, manage expectations, and keep all stakeholders informed of progress, timelines, and key decisions.
- Develop a holistic training and enablement strategy. Design, create, and deliver user-facing training materials and support documentation to ensure users are proficient and confident with new systems and processes.
- Identify key stakeholders across the organization, analyze their needs and develop targeted engagement plans to build a strong support for the program.
- Work with technical teams to assess organizational readiness for migration waves. Develop and track key metrics to measure the effectiveness of change initiatives and report on adoption progress to program leadership.
Requirements
- Proven senior-level experience in organizational change management, communications, and business analysis.
- Demonstrated expertise in developing and executing end-to-end change management strategies for large-scale technology transformations.
- Exceptional skills in stakeholder analysis, impact analysis, and strategic communication planning.
- Experience designing and delivering comprehensive training and user-enablement programs.
- Familiarity with the principles of Cloud Center of Excellence (CCoE) and IT governance in the context of a cloud migration.
- Change Management Professional certification preferred.
- Experience supporting a public cloud migration project preferred.
Benefits
- Opportunities to learn, grow and interact with colleagues from varied experience and backgrounds around the globe.
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