Product administration advisor supporting Desjardins products and member/client accounts. Analyzing issues, recommending solutions, and coordinating initiatives in a hybrid Montréal role.
About the role
- Infrastructure and storage administrator managing R2i’s Canadian cloud platform, servers, storage, and security infrastructure. Supporting client installations, migrations, monitoring, and 24/7 Level 2 operations.
Responsibilities
- Participate in the analysis and implementation of various technology projects
- Manage Edwin, R2i’s cloud platform
- Oversee installations at client sites across Quebec and Ontario
- Carry out client installations and infrastructure migrations
- Provide Level 2 technical support on a rotating 24/7 basis
- Ensure security and monitor assigned technologies and infrastructure components
- Install and configure equipment within Edwin and at client sites
- Administer and maintain servers, storage systems, telecommunications and security infrastructure
- Monitor and analyze infrastructure performance and produce periodic reports
- Perform infrastructure migrations and operating system and software updates
- Install and organize cabling
- Apply data center best practices
- Maintain the Configuration Management Database (CMDB) and Configuration Items (CIs) in accordance with ITIL practices
- Perform administrative tasks related to CMDB and CI management
- Prepare documentation, proposals, reports, analyses, technical specifications, estimates and other related documents
- Share expertise across the organization as part of strategic projects
- Act as a consultant to clients and participate in presales activities
- Perform other related duties required by the Employer
Requirements
- Minimum of five (5) years of professional experience, including at least three (3) years in similar roles within the past five (5) years
- Relevant education or training related to the position
- Hands-on experience with IBM, HMC, VIOS, Brocade, Dell and Lenovo technologies
- Hands-on experience in a cloud environment
- Availability to travel throughout Quebec and Ontario
- Residence in the Greater Montreal area
- Ability to work in both French and English; professional-level English proficiency required
- In-depth knowledge of IBM Power servers, PowerVM, VIOS and HMC
- In-depth knowledge of IBM storage systems, including Storwize and SVC
- Knowledge of Brocade and Cisco zoning
- Basic knowledge of IBM i, AIX and Linux operating systems
- Knowledge of data center architecture
- Knowledge of VMware, Hyper-V and Veeam
- Knowledge of VMware vCloud Director
- Knowledge of IBM Cloud Object Storage
- Any other certification considered relevant to the position
- Strong ability to learn
- Ability to manage multiple tasks across multiple sites and clients
- Ability to handle several projects simultaneously
- Resourcefulness, versatility and autonomy
- Strong time management and prioritization skills
- Excellent communication skills
Benefits
- A flexible schedule and a great work-life balance
- The opportunity to work remotely
- Numerous learning and professional development opportunities
- Events organized by an active social committee
- Comprehensive group insurance
- Voluntary RRSP/TFSA contributions
- Competitive salary
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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