Lead design for renewal customer experience at Intact, focusing on elevating customer interactions. Collaborate within Strategic Design team to enhance multi - channel journeys for complex information.
About the role
- Product Designer for fintech company Ratehub, focusing on user-centered design from ideation to implementation. Collaborating with cross-functional teams to deliver impactful design solutions for financial products.
Responsibilities
- Own the end-to-end design process, from research and ideation to prototyping, validating, and delivering high-impact product experiences that help our users make smart financial decisions.
- Act as the voice of the customer, using research, usability testing, A/B testing, and other analytical tools to understand and validate ideas, problems, and solutions, ensuring every decision delivers measurable value to users.
- Partner with product, engineering, data, marketing, and content teams to translate ideas into meaningful, user-centered experiences.
- Design responsive and consistent experiences across mobile and desktop.
- Collaborate closely with engineers to ensure design feasibility, high-fidelity implementation, and visual and functional accuracy in the final product.
- Contribute to product roadmaps and sprint planning alongside product and engineering teams.
- Build and maintain design backlogs, and help shape design strategy for the next 6–24 months.
- Support additional design needs from content and marketing initiatives across Ratehub and MoneySense.
- Facilitate workshops with stakeholders to align on goals, gather requirements, and co-create solutions.
- Communicate design concepts and rationale clearly and persuasively to technical and non-technical audiences, including senior leadership.
- Build and maintain scalable design systems and style guides to ensure consistency across products.
- Ensure all designs meet accessibility standards (WCAG) and deliver inclusive user experiences.
- Stay current with industry trends, tools, and best practices to continuously improve design processes and methodologies.
Requirements
- 3+ years of product design experience, with a strong portfolio showcasing responsive designs for web and mobile platforms.
- Strong English language proficiency in written and spoken required.
- Proven ability to own the end-to-end design process: user research, ideation, prototyping, UX/UI design, and usability testing.
- Strong UX and UI design skills, with excellent attention to detail and a deep understanding of how to craft intuitive, impactful user experiences.
- High proficiency with Figma.
- Proven ability to leverage both quantitative and qualitative data to validate design decisions, with proficiency in usability testing tools (e.g., usertesting.com, Maze) and analytics tools (e.g., Heap, Hotjar).
- Highly organized and self-sufficient, with the ability to prioritize and manage multiple projects under tight deadlines in a fast-paced, agile environment.
- Skilled at breaking down complex problems into simple, intuitive solutions and iterating quickly based on feedback.
- Demonstrated experience building and maintaining scalable, component-based design systems using modern design principles.
- Excellent communication and collaboration skills, with the ability to present design rationale and align cross-functional stakeholders.
- Bias toward action — balancing quality and speed, knowing when to dive deep and when to move quickly.
- Comfortable with ambiguity and experienced in designing 0→1 products and features.
- Familiarity with Agile methodologies and tools such as Jira and Confluence.
- Post-secondary degree, diploma, or certificate in UX Design or a related field.
- Nice-to-haves: Experience working with Storybook or Wordpress.
- Basic understanding of front-end development (HTML, CSS, Javascript).
- Experience designing for customer-facing products for Canada or US-based companies.
Benefits
- Ratehub welcomes and encourages applications from people with disabilities
- Accommodations are available upon request for candidates taking part in all aspects of the selection process
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