Implementations Configuration Specialist configuring AutoFi’s SaaS products and integrations for automotive dealers. Managing launch - ready implementations, testing, troubleshooting, and Dealer Partner requirements.
About the role
- Seller Experience Specialist owning onboarding, lifecycle relationships, and escalations for RB Global’s commercial-asset marketplace. Driving seller retention, satisfaction, and expansion through data-led account management.
Responsibilities
- Lead onboarding calls, expectation-setting, and first goal conversations for every seller in the assigned market
- Brief internal teams at handoff and remain the seller’s point of contact throughout the lifecycle
- Deliver market briefs covering demand trends, listing recommendations, and competitive landscape context
- Present state-of-experience updates to sales leadership and prepare base data for executive reviews
- Run quarterly business reviews using Seller Health Score and Salesforce data
- Review the Smart Report weekly and drive goal-mapping discussions with sellers
- Build relationships with day-to-day contacts and seller decision-makers
- Track and remove friction involving asset intake/delivery, title delays, and unclear handoffs
- Own escalations end-to-end and provide feedback to Operations, Product, and Training
- Identify expansion signals and package seller context for the Territory Manager
- Contribute field insight to the Seller Health Scorecard and drive loyalty, retention, and proactive NPS check-ins
- Manage seller communication on title issues, account escalations, and seller approvals
- Provide account training, tools and technology onboarding, and inclusion in relevant meetings
- Drive seller retention, post-onboarding satisfaction, positive seller health signals, first-call resolution, consistent check-ins, expansion handoffs, and repeat listings
Requirements
- Bachelor’s degree in business, marketing, or a related field, or equivalent professional experience required
- 5–7+ years in Customer Success, Account Management, or a market-facing relationship role
- Experience in a marketplace, auction, or B2B platform environment preferred
- Experience owning a book of accounts or a defined market end-to-end
- Salesforce required, or equivalent CS tooling strongly preferred
- Ability to read health scores, usage signals, and market trends and translate them into seller conversations
- Track record of proactive partnership with sellers
- Must reside in-market
- Bilingual French/Spanish preferred
- Must be able to travel 20–30% for Seller Visits, Regional events and Internal meetings
- Customer Relationship Ownership
- Proactive Engagement
- Account Management
- Cross-Functional Influence
- Data-Led Decision Making
Benefits
- Remote-compatible work arrangement
- Regular in-person presence at key accounts, sites, and team sessions
- Seller visits, regional events, and internal meetings involving 20–30% travel
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