Desjardins team leader coordinating management - support activities, experienced professionals, budgets, and strategic initiatives. Hybrid role based in Montréal or Lévis.
About the role
- Manage a team in the Centralized Flex group at RBC, focusing on enhancing client experience and team effectiveness. Lead initiatives aligned with service quality standards in banking operations.
Responsibilities
- Manage a team in the Centralized Flex group that includes Centralized FLEX agents who cover a variety of teams within PBO.
- Provide quality leadership within Canadian Banking Client Operations, with a focus on achieving an enhanced client experience by meeting or exceeding established service quality standards.
- Focus on overall effectiveness of the team through quality coaching and feedback, talent management, quality, accuracy and efficiency of the fulfillment/servicing processes and overall unit/team operations.
- Lead, develop and maintain applicable product and process knowledge for the team and provide a clear line of sight for the client experience, while ensuring adherence to operational risk, compliance and AML requirements.
Requirements
- Commitment and ability to follow a regular work schedule from 9am to 5pm Monday to Friday while being flexible occasionally based on the opening hours of the department namely 8am to 8pm Monday to Friday
- Demonstrate Strong leadership skills, including coaching and developing employees.
- Desire to make a difference and have a positive impact on employees.
- Strong communication and collaboration skills.
- Ability to work under pressure and adapt quickly to changes.
- Good organizational and time management skills to work in a fast-paced environment.
- In this role, you will communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide.
- Bilingualism (English and French)
Benefits
- Ability to make a difference and lasting impact on our clients
- Work in a dynamic, collaborative, progressive, and high-performing team
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