Corporate Development Associate supporting M&A, venture investments, valuation, and diligence. Helping Kraken, a global crypto platform, expand through strategic transactions.
About the role
- Life Service Associate answering clients’ and brokers’ Life and Health insurance policy inquiries for RBC, Canada’s largest bank. Managing calls, emails, policy information, and first-contact resolutions.
Responsibilities
- Answer inbound calls about updating, managing, and reporting policy information for life and health policy owners and brokers
- Respond to email inquiries from policy owners and brokers
- Provide insurance assistance based on client needs
- Analyze and report policy information according to policy terms and conditions
- Deliver a positive client experience and resolve concerns at first contact, escalating when necessary
- Communicate policy information effectively to clients and brokers
- Use procedures effectively during calls
Requirements
- Flexibility to work a variety of shifts Monday to Friday, 8 am to 8 pm EST
- Excellent oral and written communication skills
- Strong attention to detail and problem resolution skills
- Ability to navigate multiple systems
- Demonstrated world-class client service skills
- Ability to work independently in a structured environment
- Proven time management and organizational skills
- Must meet technological and confidentiality requirements, including a private, quiet space and Internet connectivity
- Knowledge of Life and Health insurance products and policies is nice-to-have
- Call centre experience is nice-to-have
Benefits
- A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
- Competitive pay and high-earning potential
- All the tools, training, and team support you need to grow your business and career
- Flexible work/life balance options
- RBCI software tools to boost your productivity
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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