Customer Support Coordinator providing multichannel support for Trupanion partners including clinics and breeders. Role involves real - time assistance and strong customer relations skills.
About the role
- Bilingual Caseworker managing casework and providing healthcare telephone support in a pharmaceutical solutions company. Collaborate and communicate effectively while adhering to company processes and protocols.
Responsibilities
- Manage assigned projects and/or cases
- Provide telephone support for patient and healthcare professionals
- Administer case-management protocols
- Implement market research initiatives
- Document each activity in program-specific database
- Participate in ongoing training and provide feedback on protocols
Requirements
- Associate's degree or equivalent education and experience
- Minimum of 1 year experience in customer service
- Bilingual (French/English) is an asset
- Ability to multitask
- Attention to detail
- Strong problem-solving skills
- Experience in medical and pharmaceutical field is an asset
- Working knowledge of Word, Excel, and Outlook
Benefits
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Professional development resources
- Opportunities for mentorship and volunteer activities
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Service Delivery Manager overseeing travel service operations for International SOS. Coaching teams to deliver exceptional client experiences and operational excellence.
Case Manager role at Teladoc Health ensuring healthcare journey for patients with clinical guidance and member support. Collaborate with a specialized team to enhance member satisfaction and clinical quality across virtual care services.
Mortgage Retention & Growth Advisor helping clients navigate mortgage renewals at RBC. Providing tailored advice and support for homeownership and financial decisions.
Associate in Technology Strategy Consulting at PwC, developing and implementing strategies for business growth. Analyzing market trends and assisting clients in technology investments and initiatives.
Associate in Technology Strategy Consulting at PwC, developing digital transformation strategies for clients and collaborating on technology investments. Experience in consulting required, with proficiency in English and French.
Bilingual Patient Interaction Coordinator managing quality of patient interactions and supporting healthcare coordination. Collaborating with teams and ensuring continuous improvement in patient care practices.
Bilingual Nurse Care Navigator providing clinical support and patient education for Sentrex Health Solutions. Ensures continuity of care and coordinates with patients and healthcare providers.
Bilingual Disability Case Manager supporting Canadian clients through their journey of illness and recovery. Working remotely to assess claims, manage caseloads, and ensure effective communication with stakeholders.
Talent Acquisition Partner shaping recruitment strategies for Tecsys, a supply chain solutions innovator. Collaborating with leadership to enhance recruitment processes and ensure talent quality.