Quality Coordinator responsible for supporting Dexterra's Quality Program in Canada. Overseeing compliance and continuous improvement initiatives while being bilingual in English and French.
About the role
- Program Coordinator supporting Cencora’s patient and provider services in Canada. Handling administrative tasks and patient records updating for pharma commercialization efforts.
Responsibilities
- Performs general administrative tasks such as handling the mail, typing, and maintenance of filling systems for the program.
- Create and maintain patient records in the CRM by ensuring information documented are accurate and updated regularly
- Execute administrative tasks critical to the progression of patients through the Program
- Act as a liaise between other members of the team
- Handling faxes (incoming/outgoing) accordingly and timely
- Labeling and attaching documents to the CRM and program drives
- Review and analyze documents for Adverse Events
- Report Adverse Events
- Process copayment requests for patients, pharmacies and/or physicians for programs offering copay assistance or concierge payments
- Audits and maintains various reports specific to his/her business location
- Participate in product and disease training sessions, internal as well as client-driven
- Liaise with HCPs for prescription renewals via phone calls
- Manage inbound and outbound calls
- Complies with all appropriate policies, procedures, safety rules and regulations.
Requirements
- 3-5 years experience in a similar administrative role
- Experience with the SalesForce software (or experience with a CRM system) an asset
- High School Diploma or Post Secondary schooling preferred
- Ability to communicate effectively written and verbal, in English and in French required
- In-depth knowledge of the Microsoft Office Suite of applications is essential
- Strong critical thinking and analytical skills
- Strong organizational skills; attention to detail
- Excellent problem solving skills; ability to resolve issues effectively and efficiently
- Ability to work independently and in a team environment
Benefits
- medical, dental, and vision care
- backup dependent care
- adoption assistance
- infertility coverage
- family building support
- behavioral health solutions
- paid parental leave
- paid caregiver leave
- training programs
- professional development resources
- mentorship programs
- employee resource groups
- volunteer activities
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