About the role

Program Coordinator supporting Cencora’s patient and provider services in Canada. Handling administrative tasks and patient records updating for pharma commercialization efforts.

Responsibilities

Performs general administrative tasks such as handling the mail, typing, and maintenance of filling systems for the program.
Create and maintain patient records in the CRM by ensuring information documented are accurate and updated regularly
Execute administrative tasks critical to the progression of patients through the Program
Act as a liaise between other members of the team
Handling faxes (incoming/outgoing) accordingly and timely
Labeling and attaching documents to the CRM and program drives
Review and analyze documents for Adverse Events
Report Adverse Events
Process copayment requests for patients, pharmacies and/or physicians for programs offering copay assistance or concierge payments
Audits and maintains various reports specific to his/her business location
Participate in product and disease training sessions, internal as well as client-driven
Liaise with HCPs for prescription renewals via phone calls
Manage inbound and outbound calls
Complies with all appropriate policies, procedures, safety rules and regulations.

3-5 years experience in a similar administrative role
Experience with the SalesForce software (or experience with a CRM system) an asset
High School Diploma or Post Secondary schooling preferred
Ability to communicate effectively written and verbal, in English and in French required
In-depth knowledge of the Microsoft Office Suite of applications is essential
Strong critical thinking and analytical skills
Strong organizational skills; attention to detail
Excellent problem solving skills; ability to resolve issues effectively and efficiently
Ability to work independently and in a team environment