Technical Support Specialist providing hands - on telecom support and client issue resolution at Pathway Communications in a hybrid setting.
About the role
- Technical Analyst at Peel Region enhancing data management systems for Public Works operations. Managing software, analyzing data, and providing technical support across various platforms.
Responsibilities
- Reporting to the Supervisor, Business Support and Operations, the Technical Analyst plays a key role in supporting and enhancing Public Works data management systems.
- Contributes to the coordination, implementation, and continuous improvement of department‑supported applications, ensuring effective system functionality and reliable data to support operational decision‑making across Public Works.
- Managing and maintaining the EAM software.
- Writing SQL queries for KPIs, developing reports using tools like Power BI and maintaining the data dictionary.
- Resolving complex, day-to-day functional and technical issues, including interface, database, and application problems.
- Mapping business processes, identifying opportunities for streamlining maintenance activities, and supporting other systems (e.g., GIS, ERP(SAP).
- Application and system (UAT) and testing for upgrades and new functionalities for internal and external clients.
- Creation and deploy of training documentation, documenting data standards, and providing technical guidance to staff.
- Liaises with the Information Technology Services group on matters related to all supported apps and Infrastructure Management Systems.
Requirements
- Degree in Computer Science, IT, or a related field.
- At least three years’ experience supporting clients in a Public Works CMMS.
- Practiced knowledge of Asset management preferably in a Public Works environment.
- Proficiency in SQL, relational databases, and experience with specific EAM/CMMS platforms.
- Proven use of IBM – Maximo Application.
- Interpret and evaluate information to improve existing programs or to develop new approaches or processes.
- Business intelligence (BI) tools and software to create reports and data visualizations that guide business decisions.
- Maintenance of Reports built in Crystal 9 environment.
- Excellent communication (verbal and written)
- Requires developed communication skills, ability to provide communication support for internal and external clients, at all levels of support.
Benefits
- Comprehensive Health, Dental, and Vision plan (yes, even psychological health coverage) — starting on your very first day!
- OMERS Pension Plan: Enrolment to help secure your future with peace of mind.
- Vacation Time That Grows: Start with 3 weeks of vacation per year— because work-life balance is important!
- Personal Days Just for You: Enjoy 3 paid personal days and floating holidays to recharge whenever you need.
- Wellness First: Flexible hours to fit your lifestyle and prioritize your health and well-being.
- Performance Pays Off: Annual performance reviews with merit increases — your hard work is recognized and rewarded!
- Supportive, Respectful Culture: Work in an environment where leadership truly cares and inclusivity is celebrated.
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