Director, Compliance

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About the role

  • Director of Compliance building Relay’s digital banking compliance program for small businesses. Leading AML, financial-crime operations, sponsor-bank partnerships, and compliance automation.

Responsibilities

  • Build and own Relay's compliance program across AML, sanctions, KYB/CDD, and regulatory compliance
  • Establish policies, procedures, risk assessments, and controls across products and payment rails
  • Govern investigations, suspicious activity reporting, escalations, issue management, and remediation
  • Own the sponsor-bank relationship, including exam and audit readiness, issue resolution, product approvals, and management reporting
  • Design monitoring, testing, and reporting infrastructure to demonstrate control effectiveness with data
  • Set financial-crimes strategy for transaction monitoring, investigations, and suspicious activity reporting
  • Implement continuous KYB and customer re-verification covering ownership, entity status, industry changes, and adverse media
  • Partner with Product, Engineering, Risk, and Operations to embed compliance into product design
  • Track regulatory changes and translate them into control and roadmap updates
  • Hire, coach, and develop the Compliance team across strategy and operations
  • Apply AI and automation to scale compliance operations
  • Run risk and customer-friction scorecards
  • Report program health, emerging risks, and remediation to senior management and the board
  • Participate in a five-stage interview process including video interviews, a take-home case study, and an in-person executive interview

Requirements

  • 8+ years of compliance experience in fintech, banking, or payments
  • Experience leading a compliance function or major compliance pillar
  • Experience building compliance programs, policies, and control frameworks from the ground up
  • Personal accountability for program effectiveness and regulatory scrutiny readiness
  • Direct experience managing a sponsor bank, regulator, or examiner relationship
  • Ability to define metrics and demonstrate control effectiveness with data
  • Technical fluency with monitoring systems, decisioning platforms, and data pipelines
  • Experience hiring, coaching, and growing compliance talent
  • Strong communication skills across board, banking, engineering, and product contexts
  • Ability to thrive in fast-paced, ambiguous environments
  • Active use of AI tools
  • Bonus: experience with charter applications, second sponsor bank diligence, or banking-as-a-service program structuring
  • Bonus: familiarity with Unit21, Sardine, Alloy, Middesk, Hawk, or similar tooling
  • Bonus: experience across deposits, cards, ACH, RDC, acquiring, or credit
  • Bonus: experience in an early-stage company through scale
  • Bonus: experience in a fintech startup or scale-up
  • Legally authorized to work in Canada
  • Successful background check and employment verification required

Benefits

  • Compensation changes are not limited to a once-a-year review cycle
  • Accommodation support at any stage of the hiring process
  • AI-enabled tools and a highly autonomous work environment
  • Opportunities to build and lead a team
  • Diverse and inclusive workplace

Job title

Job type

Full Time

Experience level

Lead

Salary

CA$187,000 - CA$231,000 per year

Degree requirement

No Education Requirement

Tech skills

Ruby on Rails

Location requirements

HybridTorontoCanada

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